Customer Service Human Resource

**** ***** ***

Kent, OH *****

Phone: 330-***-****

acrwtm@r.postjobfree.com

Jodi L. Smith, PHR, SHRM-CP

Summary of Qualifications

Extensive business experience ranging from maintaining collections accounts and reports utilizing General Accepted Accounting Principles, self-employment as independent contractor, and Human Resources and Payroll management within the health care system.

Work experience

March 2014-Current Automation Plastics Aurora, Ohio

Administrative Assistant

Processing payroll weekly for a staff of over 100 employees.

General human resource duties including interviews, staffing plans, maintaining temporary staff.

Maintaining front desk, answer phones and front door.

Accounts Payable- Matching invoices to Purchase Order, data entry, processing checks, and filing.

General data entry and reports for daily operations.

Inventory and purchasing of all office and shop supplies.

Customer Service and order entry for current customers.

Use of Microsoft Word, Excel, and Powerpoint.

Feb 2011 – Sept 2013 Sprenger Healthcare Twinsburg, Ohio

Payroll and Human Resource Manager

Processing payroll biweekly for a staff of over 200 employees.

General human resource duties including hiring new employees, orientations, background checks, employee evaluations, performance conferences, and terminations.

Creating monthly schedules for nursing personnel and maintaining daily schedules and staffing issues.

Responsible for financial stewardship of budgetary dollars pertaining to census versus staffing ratios.

Processing all accounts payable for three buildings as well as accounts receivable for the Assisted Living and Independent Living buildings.

Chaired the Employee Morale Committee and Safety Committee.

Covered Medical Records for 12 weeks and continued on an as needed basis. Covered medical records during state survey.

State Survey Training

May 2006 – Present Record Publishing Kent, Ohio

Sub-Contracted Weekly Delivery Driver

Responsible for transporting and delivering over 2400, weekly newspapers to residents and businesses within the Stow community.

Maintaining customer satisfaction by on-time delivery and meeting the specific demands of the readers.

Performed bookkeeping duties for tax, inventory, and vehicle maintenance purposes

Nov 2003 – March 2005 Diebold, Inc. North Canton, Ohio

Customer Account Coordinator

Extensive training and involvement in accounts receivable while researching discrepancies on outstanding invoices from customer accounts.

Extensive training and knowledge of current collection practices in the South Western and North Eastern United States.

Performed daily duties including running daily reports and making follow-up calls for past due invoices.

Responsible for maintaining overdue levels at $1,000,000 or less.

Education

University of Phoenix Phoenix, Arizona

2013 Bachelors of Science in Healthcare Administration with a concentration in Management.

Kent State University Twinsburg, Ohio

2014 PHR Certification, 2015 SHRM-CP Certification

References

Available upon request

Contact this candidate