Customer Service Sales

Candido M Matias

**** ***** *** * *** * Largo, FL 33771 727-***-**** acrvm1@r.postjobfree.com

Experienced Senior Payroll Specialist with background in Payroll Services and multi state Taxes.

Skilled in HR affairs, including staff development, conflict resolution, benefits and compensation, HR records management, HR policies and compliance.

Demonstrated success, developing teambuilding programs, and writing job descriptions and management reports.

Skills

Bilingual English/Spanish

Highly Organized

FMLA/ADA/EEO/WC

Excel in Time Management

Good Communicator

Staff Recruitment & Retention

Proficient in Payroll Systems

HR Solutions experience

Big Picture Thinker

Champion of Change

Training & Development

HR Policies & Procedures

Team Player

Accounting skills

Professional Experience

PARALLON BUSINESS SOLUTIONS- LARGO, FL.

Full service Administration services for Hospitals of all sizes

Payroll Specialist, Sept 2011 to Present

Responsible for 3700 to 5200 employees in 5 states with various hospital sizes and policies, Support Time editors and managers with questions and concerns regarding policies and regulations, processing accurately and timely payroll .

Key Results:

Consistent high customer service score 99% satisfaction 2013 and 100% satisfaction 2014

Created a closer communication with facilities management and Payroll service center

MOBILE MEDIA- DAVIE, FL.

Ownership and Administration for T-mobile exclusive retail Kiosk.

Payroll specialist/Accounting Clerk, Mar 2010 to Aug 2011

Responsible for 250 employees payroll processing on a bi-weekly basis and light accounting duties conciliating account receivables, accounts payables and general account ledger

Key Results:

Extensive process improvements

Developed direct reports to managers and officials

Created and implemented new electronic filing and data saving process

PAYCHEX, INC. ST PETERSBURG, FL.

Provides payroll and HR services for small and mid-sized companies.

Senior Payroll Specialist, Jul 2006 to Aug 2009

Payroll set-up and processing for 175-200 clients with 2800 to 3500 employees in multiple states.

Key Results:

Highest rated customer service specialist 2010 and 2011

Multi state taxes and regulations back up

Spirit committee and team building member

Certified payroll processor and senior payroll processor

Wal-Mart, St Petersburg/Cooper City/Clearwater, FL.

Retail stores

Customer Service Manager, Jul 2004 to Jun 2013

Part-Time Position- Supervisor between 40 and 50 employees from various depts in the front of the house area including cashiers, cart pushers, service desk and door greeters to achieve store goals using teamwork and positive motivation.

Key Results:

Coached and trained the employees for each change.

Helped in the creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

AMSOUTH BANK, ST PETERSBURG, FL

Financial institution.

Teller/Customer service, Jun 2004 to Jul 2006

Money Handling, customer service duties.

Key Results:

Trained in bank security and procedures

Achieving great customer service award

Certified Mentor Program Graduate

RENAISSANCE NASHVILLE HOTEL,NASHVILLE TN

Hotel/Hospitality industry

Rooms Controller/Front Office Supervisor,, Feb 1999 to May 2004

Supervise front office operations, scheduling, training new hires and associates as needed, set up group accounts, verify group credits, point of contact between Sales team convention managers and rooms division, manage room inventory to maximize accuracy and efficiency in sales and availability .

Key Results:

Received company excellence award Oct 2003

Achieved a consecutive 10 day perfect sale in 2002

Moved up from House keeper at hire to Front office supervisor within a year

Education & Certifications

UNIVERSITY OF PUERTO RICO – Rio Piedras, PR

Some course work /4 years completed in education

FRANCISCO MENDOZA HIGH SCHOOL – Isabela PR

Graduated May 1989.

Summary

Energetic-hard working-self-motivated -goal oriented-Excellent interpersonal skills-Strong attention to detail - work well in fast pace environment-able to handle multiple tasks-effective problem Solving-

Provide the tools to meet company goals and encourage other to meet the

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