Desktop Engineer
Resume:
Christopher Pranger
acrsyu@r.postjobfree.com
QUALIFICATIONS
Demonstrated technical skills ranging from networking such as TCP/IP, Ethernet, VPN, DNS, WINS, Internet & Intranet to Operating Systems including MS-DOS up to Windows 7 & 8. Strong technical acumen with MS Office 2000-2013, Windows Server, Active Directory, Exchange, SCCM 2007 and 2012 and VMware. Hands-on down to the component level with desktops, laptops, and servers. A+, MCP 2003 and Dale Carnegie certified. Strong technical aptitude and customer service orientation with a focus on completion of all projects.
PROFESSIONAL EXPERIENCE
GenRe (General ReInsurance Company) Stamford, CT April 2014-Present
CONTRACTOR
Presently working on SCCM 2007 Migration project to SCCM 2012. Designed layout, structure, naming conventions, Security, and configurations for 1 Primary, 4 Secondary, and 38 DP’s.
BAU responsibilities include: Infrastructure maintenance, troubleshooting, log reviewing, client issues, packaging & advertising to collections, generating reports, systems status, package distributions
Member of a team responsible for End User Computing design, solutions, architecture, and implementation for desktop and laptops worldwide for over 3000 clients.
Creation of application packages with Admin Studio and MSI packaging along with scripting such as BAT and PowerShell for end users with a 95% minimum achievement deliverable.
Review of all software application requests and on-time deliverables
Bi-Monthly Microsoft security & critical updates with SCCM WSUS.
Conducting USMT migrations and restores with NAS devices at locations while migrating over to server based USMT for speed improvements and utilization resulting in builds reduction from 6 hours to 3 hours.
CCI (Castleton Commodities International) Stamford, CT Sept 2013 – April 2014
CONTRACTOR
Trader and Executive support for all applications on HP desktops, laptops, and servers.
Operating System Deployments testing and application development for Windows XP to Windows 7 migrations
Desktop Imaging and software application packaging & installs utilizing Altiris
Support across all environments, end users, remote support, and worldwide integration support via email, phone calls, and deskside.
BELIMO AIR CONTROLS Danbury, CT April 2013 – July 2013
CONTRACTOR
Supports all HP desktops, laptops, and servers administration.
Software installations, patch management, project management.
Operating System Deployments within specialized Empirum software working with Swiss office daily.
System Migrations, Meeting configurations and setup, Networking issues.
LOUIS DREYFUS COMMODITIES Wilton, CT December 2012 – February 2013
CONTRACTOR
Development of packages for various programs within SCCM 2012 environment from EXE, MSI, and BAT files along with Prerequisite software, scripting, and repackaging. Testing conducted in VMWare virtual environments.
Site Development for overseas project for migrating packages of all software.
Operating System Deployments testing and application development for Windows XP to Windows 7 migrations with Hardlinking and BitLocker encryption.
R.T. VANDERBILT COMPANY, INC. Norwalk, CT May 2006 – June 2012
TECHNOLOGY SUPPORT ENGINEEER
SCCM 2007 configurations for all monthly Microsoft Windows XP & 7 and Office 2003 & 2010 updates; Builds of all packages such as Adobe Reader, Writer, Flash Player, WebEx. Operating System Deployments for Windows XP to Windows 7 with PXE and SCCM 2007.
Development of Software packages for company wide distribution increasing efficiency and securing all possible exploits.
Lead of technicians at headquarters and branch locations and vendor management.
Working with team members and management to exceed customer expectations in timely manner through phone, email, remote connections to sales-force and manufacturing facilities.
Accomplishments
Planned and upgraded about 300 Windows XP computers to Windows 7 and Office 2010 including incompatible software within specified time frames.
Completed projects to save the company thousands of dollars working with many departments
Successful completion of monthly projects including SAP installations, various software upgrades, SCCM 2007 migrations, HP server upgrades, and package developments.
PREMCOR Old Greenwich, CT 2004 – 2006
TECHNICAL LEAD
Lead member of technical team supporting 400 employees including oil traders using Reuters and Bloomberg, while managing computer and telephony systems and collaborating with server team on builds, repairs, and design of servers and infrastructure.
Protecting security of data within Citrix environment, Anti-Virus management, Trading floor apps.
Purchasing Hardware and Software, back-up of systems with ArcServe tapes, provide Technology Infrastructure, development of organizational policy with regard to strategic planning
Accomplishments
Promotion to Lead Help Desk team and report directly to IT Director and CIO
Successful implementation of multiple projects providing technical visions for business objectives
System Quality Improvement through preparation of IT Policies & procedures for Sarbanes-Oxley
Coordination of company closing efforts to re-appropriations of computers and servers
SENIOR TECHNICAL SUPPORT ANALYST (2004-2005)
Create and modify network and exchange accounts in Active Directory and Exchange.
Daily Tape Backups of all servers and resolving issues within ArcServe tape environment.
Desktop Support for all Premcor employees for all software, hardware, and networking issues
Accomplishments
Ghost imaging for laptops and desktops within deadlines and documentation for processes.
Change management processes for network and company policies.
PRECISION COMPUTER SERVICES Shelton, CT 2003 – 2004
COMPUTER CONSULTANT
Field and Internal Support of HP & Compaq Desktops, Laptops, and Servers at various company locations
Resolve network and computer problems including Citrix environment issues.
Accomplishments
Images created in Ghost 8 Corporate Server and re-imaged all computers within specified deadline.
Collaboration with IT director to configure laptops within secure wireless network with WEP encryption.
EDUCATION
2008 – University of Bridgeport (Bridgeport, CT)
MASTERS OF BUSINESS ADMINISTRATION
1992 – Southern Connecticut State University (New Haven, CT)
BACHELOR OF ARTS DEGREE in ECONOMICS
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