Customer Service Manager

Kevin L. Sims

***** ******** ***** *****

White Plains MD 20695

Phone: 301-***-****

E-Mail: acroa1@r.postjobfree.com / acroa1@r.postjobfree.com

Experience

**-**-**** ** **-05-2015: Washington Metropolitan Transit Authority, 600 5th St. NW, Wash., DC

Custodial Supervisor GMAC/ Manager: Assistant Superintendent, Dana Bailey 240-***-****

Responsibilities: Supervising twelve to sixteen employees on a day to day basis. Making sure that each employee is working safely and have the necessary tools and knowledge to proficiently perform their assignments. Also I am responsible for scheduling vacation and all leave requests, and electronically logging employees’ time.

It is my belief that I have a firm grip on any situation that might arise on the job and can resolve any issue that might come up, safely and effectively.

09-01-2002 to Present: A Q Solutions, LLC Bowie, MD

Wireless LAN Technician IT Services

Wireless LAN Technician IT Services, Responsible for scouting and

Locating cables for access points, data base, wire and wireless site survey and troubleshooting wireless issues.

04-01-98 to 05-30-99: Safeway Food Store, Clinton, MD

301-***-**** (Temporary Position) Sales Rep. for Club Card

Project (Customer Service)

12-31-89 to Present: Professional Musician

Education

Graduated Potomac HS, Oxen Hill MD

Classes & Training

Stepping Up to Supervision

Performance Management

Dealing with Difficult People

Religious Accommodation

Incident and Injury Investigation

Going Green Initiative Training

References: Available Upon Request

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