Customer Service Manager
Resume:
Dana M. Banks
Columbus, Ohio 43231
*********@*****.***
I’m a Business professional with extensive experience in customer service, office administration, and cosmetology-related management; recently-acquired master’s degree in HR management and transferable skills in launching a new career in Human Resources.
Summary of Qualifications
Master of HR Management; Bachelor of Business Administration
Key Competencies
Office administration
Meeting/calendar coordination
Regulatory compliance
Customer service
Managing confidential files
Problem resolution
Business management
Supervision
Payroll processing
HR Capabilities – Employment law, regulatory compliance, recruiting/staffing (using a variety of sources), managing diversity, staff training/development, organizational effectiveness, policy development.
Exceptional skills in communicating clearly and diplomatically, building productive interpersonal relationships, and managing multiple priorities concurrently; analytical, resourceful, self-motivated, team oriented and adaptable to new environments and conditions.
Computer/Technical Proficiencies: Microsoft Word, Excel, PowerPoint and Access.
Education
Master of Human Resources Management March 2013
Keller Graduate School of Management/DeVry University Columbus, Ohio
3.5 GPA • Exceeded HR curriculum requirements by six classes;
Made Dean’s List
Bachelor of Business Administration April 2010
Franklin University Columbus, Ohio
3.5 GPA • Dean’s List
Professional Experience
Administration
Provided assistance to directors of two student childcare centers (about 50 students each), including managing appointment calendar, scheduling interviews (with parents and with employment candidates), documenting important dates and information, and coordinating meetings.
Performed general administrative duties, such as preparing correspondence, processing applications for employment and for student registration, developing employee schedules, tracking vacation time and sick days taken, and managing confidential employee files.
Complied with company policies and procedures to open and close childcare facility daily.
Leadership/Management
Licensed Managing Cosmetologist.
Supervised up to eight employees; assigned work, provided training and coaching, and evaluated performance.
Managed small business operations, including calculating and filing taxes, documenting time worked and paid time off for all employees, interacting with governing regulatory agencies, maintaining customer and employee files, and enforcing safety and security policies.
Customer Service
Responded to customers’ concerns politely, patiently, and professionally; consistently built trusting relationships with clients who responded with long-term, loyal patronage.
Interacted with customers to coordinate up to 50 appointments per week, provide information, and resolve issues to customers’ satisfaction.
Cosmetology
Coordinated an average of 50 appointments per week, answered phones, quoted prices to customers, and assigned customers to appropriate stylists in a full-service beauty salon.
Monitored salon’s compliance with applicable state laws and regulations, as well as the salon’s aesthetic appearance and safety.
Performed hair styling services for an average of 30 clients per week.
Employment History
Child Care March 2014---Current
Self Employment: Columbus, Ohio 43231
Customer Service representative July 2013---March 2014
Affinion Group: Westerville, Ohio 43081
Home Health Aide June 2013---March 2014
Miracle HealthCare Columbus: Columbus, Ohio 43227
Administrative Assistant June 2007 – January 2013
Our Playstation: Columbus, Ohio 43231
Hair Stylist May 2002 – April 2007
Creative Hair Design: Columbus, Ohio 43224
Manager March 2000- May 2002
DeShae Nicoles: Columbus, Ohio 43229
Managing Hair Stylist June 1998 – March 2000
Chibamba Coiffures: Columbus, Ohio 43224
Dana M. Banks
5303 Edgeway Drive:
Columbus, Ohio 43231
*********@*****.***:
R E F E R E N C E S
Ms. Tamara Sciacca
Supervisor
Affinion Group
300 W. Schrock Road
Westerville Ohio 43081
Ms. Sheri Tanner
Director/Owner
Our Playstation
520 North Nelson
Columbus, Ohio 43219
Mr. John Seymore
Manager/Hair Stylist
Creative Hair Design
4297 Cleveland Avenue
Columbus, Ohio 43224
Mrs. Patricia O’Daniels
Salon Owner
Chibamba Coiffures Inc:
2819 Westerville Road
Columbus, Ohio 43224
Mr. Alex PaPatlashenko or Ms. Latoya Rosser
Supervisor/Receptionist
3245 East Livingston Ave..Suite 200
Columbus, Ohio 43227
Ms. Tina Towns
Salon Manager
Deshae Nicoles
Styling Salon
2457 East Dublin Granville Road
Columbus, Ohio 43229
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