Quality Assurance, Process Improvement, Six Sigma, Project Management

Summary

Accomplished Quality Analyst, with rich experience in Quality Assurance, Process improvement, Business Analysis and Data Analysis. Exceptionally good at defect tracking and formulating test plans to ensure quality of deliverables.

Highlights

Rich knowledge and experience in applying Six Sigma and Lean methodologies to drive process improvement initiatives.

Complete understanding of Quality Assurance Life Cycle (QALC) and SDLC.

Expertise in Change Management, Defect Management, Data Modeling and Business Continuity Planning.

Solutions-driven and highly self-motivated individual with exceptional aptitude to implement innovative solutions based on business’ needs.

Technical Skills

Methodologies : Scrum, Agile, Waterfall, SDLC

Testing Tools : HP QC, QTP 10, Selenium, LoadRunner

Databases : SQL Server, MS-Access

Languages : C, C++, VC++

Professional Experience

1.IBM Global Services India Pvt. Ltd. Bangalore, India

Quality Analyst

April 2004 to December 2006

Lead a Swift Action Team, worked across multiple projects simultaneously, to analyze metrics and implement strategies to achieve the agreed SLAs.

Identify non-conformities and perform ‘Root Cause Analysis’ using various Quality Management tools, to frame strategies for corrective and preventive actions.

Provide extensive guidance for various teams, regarding best practices for continual improvement.

Participated in company-wide Internal Audits to review and document compliance to the set policies and procedures.

Project Management and Business Analysis:

Participate in Requirements estimation, Requirements Review meetings and periodical SOW reviews.

Co-ordinate with all stakeholders and plan effectively to ensure successful implementation of the project modules.

Organize project-oriented trainings and presentations.

Ensure adherence to the ITIL principles for Service delivery.

2.Hewlett-Packard Global e-Business Ltd. Bangalore, India Technical Support Specialist

October 2003 to April 2004

3.Dell International Services Bangalore, India

Senior Technical Support Representative

October 2002 to September 2003

4.Dishnet DSL Ltd, Chennai, India

Customer Relationship Manager

December 2001 to September 2002

Education and Training

Post Graduate Diploma in Business Administration, with specialization in Operations Management, from Symbiosis Institute of Management Studies, India.

Project Management Orientation from IBM

Advanced Diploma in Software Management

QMS Lead Auditor ISO 9001:2000

QMS Advanced Education and ISO 17799.

Bachelor of Science in Computers, University of Madras, India

Contact this candidate