Customer Service Manager

Patricia Brown

** ******* ******

Buffalo, NY ***11

716-***-**** acr69e@r.postjobfree.com

Objective

To obtain a full time position that utilizes my communication as well as interpersonal skills, and Management qualities.

Experience

Customer Relationship Manager

M&T Bank June 2013-February 2015 •Getzville, NY

Customer service relationship Manager responsible for managing multiple accounts as a single point of contact for delinquent customers requesting modification, Short sale and Deed and Lieu, responding to customer concerns and Mortgage needs also document collection and filing.

Customer Service Relationship Manager

Bank of America April 2012 – June 2013 • Getzville, NY

Customer service relationship Manager responsible for managing multiple accounts as a single point of contact for delinquent customers requesting modification, Short sale and Deed and Lieu, responding to customer concerns and Mortgage needs also document collection and filing.

Account Manager

AMS Servicing LLC- March 2011 - April 2012 Depew, NY

Customer Service for AMS Servicing Mortgage department was in charge of accepting inbound and making out bound calls for AMS mortgage loans, by addressing any concerns a customer may have regarding loans also collecting and processing payments as well as having full knowledge of the mortgage program

Customer Service

Sykes Enterprises Incorporated S.L.- June 2010 - March 2011 • Williamsville, NY

Customer service- for Chase Mortgage pre qualifications program as well as PHH mortgage accepting inbound calls problem solving using multiple screens as well in charge of processing payments

Team Lead

Installs Inc. October 2005 - January 2010 • Buffalo, NY

Team Lead Customer service for best buy Geek squad in charge of trouble shooting via phone making and accepting in home appointments, dispatch, responding to and sending emails and taking escalated supervisor calls.

Team Lead

Capital Management- January 2004 - October 2005 • Buffalo, NY

Team Lead customer service in charge of accepting inbound calls for continental finance credit cards

Customer Service

ICT- March 2003 - January 2004 • Williamsville, NY

Customer Service for Wells Fargo Mortgage accepting inbound calls and payment processing

Team Lead

Account Management Services- April 2000 - March 2003 • Buffalo, NY

Team lead Customer service for Rush Card pre-paid debit card

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