Project Manager Management

Catherine A. Hozian

***** *. **** ***** **** Goodyear, AZ 85338

Home: 623-***-**** Cell: 623-***-**** Email: acr50u@r.postjobfree.com http://www.linkedin.com/pub/cathy-hozian/19/89a/439

APPLICATIONS PROJECT MANAGER ~ BUSINESS ANALYST

~ BUSINESS PROCESS IMPROVEMENT ~ APPLICATION ARCHITECTURE DESIGN ~ PROJECT LEADERSHIP

Highly accomplished business analyst/project manager and web services professional with experience and a track record of managing complex IT/web projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget. Able to build strong, sustainable relationships with internal and external customers. Perform effectively under high-pressure situations. Maintain highest ethical standards.

Areas of Expertise

Needs Assessment

Process Improvement

Data Analysis/Conversions

Requirement Gathering

Relational Databases

Database Administration

Workflow Planning

Application Development

Software Development Life Cycle

Project Management

Relationship Building

Industry Standards/Best Practices

Team Building/Training

Organizational Skills

Professional Experience

CHANEN CONSTRUCTION COMPANY, INC., Phoenix, AZ 2013-Present

Communications Manager, Director of Chanen University

Direct research and tracking of construction leads

Design/develop and maintain all the company websites

Write/edit web content, marketing collateral material, press releases and news articles

Create curriculum and conduct internal corporate training and/or schedule safety training sessions at the job site

CITY OF GOODYEAR, Goodyear, AZ 2006-Present

Webmaster/Content Manager

Work with city officials, department heads and community leaders, to determine Web-related needs

Manage all web-related projects, including redesigns, write content and design page layouts

Negotiated with vendors of third-party applications

Train and manage Web team of 30 members

Edit and publish pages from Web team contributors

Create related database applications and programming needs for interactive Websites

Leadership role in generating new and exciting Web content, promotions and marketing campaigns for all city departments, major projects and constituent services and programs

Notable Projects include:

Designed and developed the City’s first employee intranet site which included researching other city intranet sites, gathering internal requirements from all levels of staff, and conducted usability testing to achieve desired results.

Championed the shop local marketing campaign resulting in an increase of over 117% in public participation, 49% in total receipt sales and prize donations from previous years.

CITY OF GOODYEAR, Goodyear, AZ 2000-2006

Applications & Business Analyst – Web & Workgroups

Identified process improvements and facilitated resolutions internally or with vendors

Performed needs assessments, planned projects and implemented software solutions

Maintained security software, generated statistical reports, and assisted end-users with performing simple updates to the website

Provided technical assistance and trained employees on software

Notable Projects include:

IT Lead on new system selection process for the Police and Fire department’s $1.5 million dollar systems.

Negotiated contracts with several vendors resulting in the procurement of a new content management system with more functionality resulting in lower annual operating cost.

PINNACLE RISK MANAGEMENT, Scottsdale, AZ 2000

Data Analyst/Office Supervisor

Supervised and directed daily activities for a support staff of three

AS400 system support and administration, and troubleshooting all data discrepancies

Conducted in-depth financial, market, and demographic analyses

Generated on-demand data analysis and reporting utilizing Brio Query, Excel and Access

Acted as liaison between end-users, programming staff, and clients

EXACTA CORPORATION, Madison, WI 1997-1999

Staff Programmer/Analyst Consultant

Developed on-line and batch programs according to client specifications. Clients and responsibilities included:

COMPUTER SCIENCES CORPORATION/RURAL MUTUAL INSURANCE - Production support and maintenance of the Rural Exclusive Account Program (REAP) and COGEN Systems.

Notable Projects include:

Developed modification specs and test plans to address efficiency concerns with this legacy system. Revised/wrote code and implementation improved run-time by over 65%. DB2/COBOL

SPRINGS WINDOW FASHIONS - Developed, enhanced and maintained application, data conversion, and EDI transmission programs.

OSCAR MAYER/KRAFT CORPORATION - Wrote, revised and maintained application programs, both on-line and batch, to enhance delivery and distribution system and Y2K conversions. AS400/COBOL

Additional Experience:

GRANT THORNTON, LLP, Madison, WI 1995-1997

Programmer/Data Entry Supervisor

Maintained COBOL programs within the Information Technology and Management Consulting department, as well as the training and supervision of new and temporary data entry operators.

Notable Projects include:

Developed a forecasting system, utilized by all four Wisconsin offices to project availability of the consulting staff.

Assisted in the development of marketing tools used by the management consultant team which increased the client base by over 17%.

Education & Development

Master of Public Administration, Government (GPA 3.92), 2007: KELLER GRADUATE SCHOOL OF MANAGEMENT, Phoenix, AZ – Graduated with Distinction

Bachelor of Science, Information Technology (GPA 3.95), 2004: UNIVERSITY OF PHOENIX, Phoenix, AZ – Graduated with Honors

Associate of Arts (GPA 3.88), 1989: LINCOLN COLLEGE, Lincoln, IL – Dean’s list 3 consecutive semesters, President’s list 2 semesters

Additional Coursework:

Certificate in Managing Information Technology Projects Supervisor’s Academy Graduate Certificate in Succession Planning SharePoint 2010 FEMA IS-29: Public Information Officer Awareness Certificate

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