Customer Service Quality Control

PALLAVI CHOKSHI, RPH

* ********* *****, **** *********, New Jersey, 08816, Ph:732-***-****, Email: acr2m6@r.postjobfree.com

Highly accomplished and solutions-oriented Pharmacist with 15+ years’ experience in Retail and Industrial Pharmacy. Licensed in State of New Jersey and South Carolina with Bachelor in Pharmacy. Expertise in patient counseling, leadership, teambuilding, and workflow control. Ability to build and lead profitable pharmacies with exceptional work ethic and progress-centered attitude. Utilize outstanding communication capabilities to establish lasting community relationships and continually encourage improved performance and morale among team members. Strong technical abilities with talent for readily stages of patient care including medication therapy management, drug utilization evaluation and drug interaction reports. Demonstrated commitment to top-quality customer service.

KEY SKILLS

-Retail Pharmacy operations and Inventory Management

-Dispensing/compounding

-Medication therapy management

-Drug utilization review

-Patient counseling expert

-Ensure safe and effective medication use and creating SOAP notes for other members of the health care team

-Health Care Testing, including, Blood Pressure Monitoring, Diabetic Screening, Body Mass Index

-Immunization - Flu, Pneumonia, Zostavax, Tdap, Hepatitis, MMR, Varicella, Meningitis, etc.

-Quality control, quality assurance and production of pharmaceutical products and product development.

EDUCATION AND LICENSURE

-Bachelor of Pharmacy, L. M. College of Pharmacy, Ahmedabad, India. September 1993

-Registered Pharmacist in State of New Jersey and South Carolina.

-Pharmacy Immunization Certified, APHA.

-CPR –First Aid Certified- Red Cross

-HIV Specialty Certification- In Process

COMPUTER SKILLS

-Rx 2000 and Intercom plus pharmacy software

-Proficient in Microsoft Office (MS Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Staff Pharmacist Neptune and North Brunswick, NJ

Walgreens Pharmacy 2007 –Present

Receive, verify and fill prescriptions

Consult with physicians and patients with regard to medication dosage, drug interactions, medical therapy management, disease management and potential side effects of prescription and OTC medications

Dispense and compound prescriptions, maintain accurate patient records, dosing information and directions for use

Daily interaction with HMO’s and other insurance providers concerning billing/reimbursement issues

Maintain inventory of control drugs

Keep abreast of new developments within the pharmaceutical industry

Administer flu shots and other immunizations, such as, flu, zostavax, pneumovax, Tdap, Hepatitis etc.

Perform health testing, diabetic testing, blood pressure check, body fat composition etc.

Provide MTM services to patients; ensure patients get the most optimal therapeutic outcome.

Work in all busy locations filling 300 to 800 prescriptions a day.

Pharmacy got best customer service award every month for 1 year.

Staff Pharmacist and Pharmacy Manager Gloucester and Neptune, NJ

CVS Pharmacy 2002- 2007

Dispensed & compounded prescriptions according to professional standards and practices, maintained accurate patient records, provided counseling to patients on drug usage, dosing, disease management

Consulted with physicians and healthcare providers

Worked as a staff pharmacist in a pharmacy dispensing over 2500 prescriptions a week

Built profitable operation increasing script volume by 110% in 3 years

Won award for best customer service pharmacy in south jersey for 2 years

Promoted as a Pharmacy Manager in central jersey

Facilitated opening of new store in the district by developing pharmacy floor plan

Ordered initial inventory, hired and trained professional and support staff, implemented new ideas to build the business, such as, doctor detailing kit, university gift cards and senior citizen seminar

Was responsible for facilitating policy development, recruiting and hiring, scheduling, budget development, payroll administration, and managing inventory and price control

Pharmacy Intern Woodbury, NJ

CVS Pharmacy 2001-2002

Worked as a Pharmacy Intern under the supervision of Preceptor Pharmacist

Helped in typing prescriptions, interacting with patients and doctors on drug therapies, drug interactions and side effects

Consulting patients on OTC products

Pharmacy Technician Brooklyn, New York

VLS Pharmacy 1996-1998

Worked in VLS pharmacy and other independent pharmacies as a Pharmacy Technician

Passed FPGEC, NABPLEX, TOEFEL and TSE to get the NJ license.

Quality Control officer and Product Executive India

Core Healthcare 1994-1996

Worked as a trainee in Quality Control in Core Parenteral, India

Performed assays of final products using chromatography, HPLC and sterility testing using laminar flow

Worked in Quality Assurance in the production department following GMP standards for manufacturing and ISO 9000 Certification

Worked on BOPP project to reduce cost of production

Promoted as a product Development Executive in corporate office in Ahmedabad

Worked to develop various drug protocols

Assistant Chemist India

Panket Laboratories 1993-1994

Worked as an Assistant Chemist in a small scale company to assist in production, Quality Control of final products and packaging in tablet, capsule and oral liquid department

ADDITIONAL SKILLS:

Proficient in Hindi and Gujarati language, singing, painting, yoga.

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