Customer Service Manager

Erin DeSimonde

New Port Richey, FL • 727-***-**** • acqwo4@r.postjobfree.com

Administrative Professional w/HR Skills

Administrative professional with experience generating maximum productivity and compliance from the workforce. Adept at employee relations, including performance management, training and evaluation. Implement and enforce corporate policies and programs in compliance with federal, state and local regulations. Offer expertise in the following areas:

• Human Resources

• State/Federal Labor Laws

• Administrative Support

• Employee Relations

• Onboarding & Orientation

• Training & Development

• Performance Evaluations

• Personnel File Management

• Microsoft Office

Qualifications

Assist HR managers in creating/maintaining a qualified and productive workforce. Ensure all directives are followed and compliance initiatives practiced through clear communication and oversight of HR files, postings, and documents. Provide administrative support for busy office environments through scheduling, coordination, and planning under manager direction.

• Prioritize the flow of information and communication to and from busy HR administrator

• Optimize workflow through managing applicant tracking systems, clerical support, and coordination of HR schedules

• Anticipate and act upon business needs and identified areas of concern within HR department

• Ensure consistent application of corporate HR policies/procedures as well as compliance with all laws

• Maintain control of confidential employee files; provide access in accordance with company policy

• Coordinate and participate in events to market openings and discover talent

• Create, edit, and review publications, postings, and memos outlining policy changes and/or personnel actions

• Document performance appraisals to implement improvement plans and reward employees as appropriate

Professional Work History

Rue Education, Clearwater, FL Service Manager- HR Assistant / Academic Advisor 2009-Present

Academic Service Manager (2014-Present)

• Recruit, screen, hire, and train new employees to create a deep and talented workforce; maintain applicant tracking system

• Evaluate employee performance, including formal reviews, to reward stellar employees and assist those needing improvement

• Ordered and tracked materials, tracked of invoices for materials, tutor pay and alumni

• Conduct all new hire training

• Plan, evaluate, and revise course content and course materials; coordinate student events for CLC and CLI campuses

Academic Advisor (2009-14)

• Advised 700+ students each month; set up academic plans, assisted in choosing next term enrollment, processed transcripts

• Monitored students’ academic progress and made appropriate referrals to campus resources as necessary

• Collaborated with admissions department on establishing prerequisites for undergraduate and graduate programs

• Train new hires Advisors

Cryo-Cell International, Oldsmar, FL Customer Service / Receptionist 2006-2009

Customer Service Administrator (2008-09)

• Researched and resolved customer issues; communicated sales promotions to turn service interactions to sales opportunities

• Processed new client contracts, compiled mailings to doctors/patients, digitized files, and recorded data into database system

Receptionist (2006-08)

• Warmly greeted callers and visitors; fielded inquiries and directed to the proper person or department for further assistance

Additional experience as bank teller (2004-06) and retail sales associate (2002-04).

Education

Bachelor of Science in Management, Hodges University 2013

Associate of Arts, Pasco Hernando Community College 2010

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