Customer Service Technician

Elizabeth Pitts

**** ********** ***** **. ********, Ga, 30144 248-***-**** acqw3a@r.postjobfree.com

Professional Experience

Embassy Suites, Kennesaw, GA

Front Desk Agent/ Night Auditor August 2012-Present

Responsible for overnight operations of the Hotel

Verify the accuracy of guest accounts

Balance the charges and revenues of the hotel for the day

Assist with all aspects of guest services

CVS Pharmacy, Dallas, GA

Cashier/Photo Technician, November 2009- August 2012

Mix and fill chemicals for DKS machines, run test prints, reboot kiosk when crash occurs.

Implement plan-a-grams and visual displays.

Clean and assist in maintaining equipment and work areas.

Resolve customer complaints.

Pharmacy Service Associate (PSA), November 2010- August 2012

Receive written prescription or refill requests and verify information is complete and accurate.

Repack bulk medicines, fill bottles with prescribed medications, type and affix labels.

Assist customers by locating items and answering primary questions or refer to the Pharmacist for medication information.

Kroger Co., Dallas, GA

Customer Service Supervisor May 2006- August 2007

Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Solicited sale of new or additional services or products.

Conferred with customers by telephone or personally to provide information about products and service’s, processed orders, cancelled accounts, obtained details of complaints.

Discerned unresolved customer grievances and directed to the designated departments for further investigation.

Education

Kennesaw State University Paralegal Program “Completed program, April 2015”

Chattahoochee Technical School, Marietta, GA “Business Management Candidate May 2013”

University of West Georgia, Carrollton, GA “Completed coursework towards Nursing, May 2009”

PSA Certified

Additional Skills

Skilled in Microsoft office (Word, Outlook, Excel, PowerPoint)

CPR and AED Certified

Photo Lab Technician Certified

OnQ PMS Certified

Public Notary

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