Training Technical

Puloma Banerjee

****, ******* ********, *******, *******-700157

acqugb@r.postjobfree.com

contact-801-***-****

Key Skills-

Over 10yrs. experience in Technical writing, documentation, presentation, developing, reports, manuals, training materials, Editing and Formatting of software applications and reports.

Total Years of Experience: 4 years

Location Preference: United States

Education-

Bachelors in (Chemistry) from Barkatullah Univ. Bhopal, India.

Masters in English literature from Barkatullah University, Bhopal, India.

Diploma in computers with MS office, excel & PowerPoint.

Working knowledge applications of Robohelp, XML, Visio. and Crystal Reports.

Used Robohelp to create online help systems for web and windows based software applications.

Used XML Writer to create and manage Meta data information, Document Type Definitions (DTD's), Schemas, and Active Server Page (ASP) scripts, editing site maps.

I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports on SQL server and Microsoft Office Professional and Crystal Reports 11.

Diploma in French from Alliance Francaise Bhopal.

Experience-

Content Analyst

CrestmediaInc. Online Media industry

July 2010 to January 2011

Research and experiment with targeted keywords

write strong, compelling, and grammatically correct website text

Build relevant links that help your website gain credibility

Program the website with Meta descriptions and keyword tags

Jul 2008 to Mar 2009- SEO Copywriter for First Click SEO-

My work involved writing key word based articles on commercial subjects such as data processors, commercial printers, business card printing, data loggers, corporate communications, etc.

Feb 2006-to Jan 2008- Technical writer for Profy-

While in Profy my area of work involved-

* Develop reports, presentations, white papers, training materials and installation guides.

* Report documentation progress on a regular basis.

* Compile data and write or revise text for informative, instructional, or promotional articles, user documentation, newsletters, electronic database publications, media guides, or similar materials of a technical nature.

* Identify the need for, document the requirements of and develop documents for internal and external facing customers.

July 2005 to Jan 2006 Writer for Tetra tech consultants

* Worked as a freelancer for Tetratech where the responsibilities involved manuals for online campaigns, reports, editing training materials and documentation for their training guides and latest applications using Adobe flash, Frame maker 7.0 and building employee identification using Crystal Reports 11.

* Coordinate project plans and determine the resources, etc., necessary to complete the project.

* Interview technical personnel, including programmers, engineers and developers, to gather information used to develop technical documents.

* Read previous documentation and design notes and use computer based training or Enterprise technical products to gather and research complex technical information for use in documentation.

* Write, organize, enter and compile complex online help files to support end users.

* Create, compile and deliver complex system/software developmental documentation packages including but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project team inputs, systems requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications and programming notes

February 2001 - February 2003 Sub Editor at Dainik Bhaskar-

Worked as a sub editor at Dainik Bhaskar a leading news daily for 2 yrs. and ventured into feature writing, translation, creative writing, copy writing, reporting & script writing for its lifestyle, children's and cultural magazines.

Education-

High school in 1994, from Carmel Convent School Bhopal, India, in subjects Physics, Chemistry & Biology.

Graduate with Chemistry, Botany & Zoology June 1997 Barkatullah University,

Bhopal, India.

Masters in English Literature June 2003 Barkatullah University.

Languages-

Fluent in languages English, Hindi, French & Bengali.

Contact this candidate