Customer Service Manager

Joshua Michael Williams

323-***-**** *** S. Cloverdale Ave., #203 Los Angeles, CA 90036 acqt7p@r.postjobfree.com

PROFESSIONAL EXPERIENCE

University of California, Los Angeles (Los Angeles, CA) 2013 – Present

Program Manager, Executive Education (07/2013 – Present)

Implement customized programs to high profile clients such as Bank of America Corporation, CALAPRS, Jet Propulsion Laboratory, Panasonic Avionics, The Retirement Advisor University, Wells Fargo, Westfield Group and Zurich Insurance Group, with as many as 75 in each program.

Manage open enrollment and custom programs consecutively, ranging in cost from $6000 per participant to over $400,000 for a team of executives, and generating a total of over $3,000,000 in revenue.

Develop and maintain positive working relationships with program stakeholders at all levels including faculty, participants, vendors and guest speakers.

Program Coordinator, Executive Education (02/2013 – 07/2013)

Recruited, trained and supervised five student workers to deliver all aspects of program support.

Managed and tracked $3 million in yearly expenses including, but not limited to faculty compensation, vendor payments, and travel reimbursements.

Coordinated with the five Experience Team members to ensure all program related materials were delivered in advance for approximately 100 open enrollment and custom programs.

DePaul University (Chicago, IL) 2008 – 2013

Events Manager, Office of Advancement (12/2011 – 01/2013)

Supervised all aspects of events, from pre-event design to day-of implementation to post-event follow up.

Communicated with clients to coincide with their vision of events in order to financially benefit DePaul.

Handled a budget ranging from $500 to $40,000 for audiences of five to over 400 per event.

Program Coordinator for Student Organizations, Office of Student Involvement (08/2008 – 11/2011)

Coordinated and executed strategic initiatives and programs for more than 400 student organizations to support organizational development.

Restructured how all student organizations and 16 university departments under Student Affairs communicate in one database.

Chaired and implemented the first off-campus weekend retreat for more than 340 new student leaders.

TECHNICAL SKILLS

Adobe; Customer Relationship Management (CRM) System; Flatbridge; Huddle; Microsoft Office; OrgSync

EDUCATION

University of Missouri – Kansas City (UMKC), Kansas City, MO

Masters of Arts in Higher Education Administration May, 2006

Bachelors of Liberal Arts May, 2004

VOLUNTEER

Heart of Hollywood Foundation, Hollywood, CA 2013 - Present

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