IT and Management consultant
Resume:
"Empowering Leader IBM Certified Facilitator- Experienced level for Enterprise Design Thinking Total 22 Years of experience Possess IT (Java, web technologies, Cloud applications) & Manufacturing (Electric Vehicle Charger) Experience A Practicing Pranic Healer & Certified Psychological Counselor”
Empowering teams through transformative coaching and mentoring. As a healer and psychological Counselor, bringing holistic wellness insights to professional development. Expert in delivering leadership courses, leveraging enterprise design thinking, and implementing Scrum & Agile methodologies. Acclaimed for storytelling in business, enhancing client value, and customer-centric delivery. Noteworthy Accomplishments
Scaling up an EV charger business by 50% using Transformational techniques and Technology strategy Ranked highest nationwide for best after-sales support among DC fast chargers for EV in India Spearheaded niche proposals and key projects on Java & Cloud based applications worth millions of USD Delivered over 40 consulting training programs for senior management Achieved consistent Trainer effectiveness scores of 93%
Executive Profile
• Client Value Proposition and Customer-Centric Delivery: Crafted strategic frameworks to elevate client value propositions, delivering tailored solutions that exceed expectations and drive business growth. Led initiatives to optimize customer experience through personalized service strategies, resulting in heightened satisfaction, loyalty, and retention.
• Negotiation and Conflict Management: Secured advantageous agreements with key clients and vendors through adept negotiation and strategic insight, fostering long-term partnerships. Implemented proactive conflict resolution strategies to maintain smooth project execution and enhance team synergy.
• Stakeholder Management: Cultivated and nurtured strategic relationships with stakeholders at all levels, ensuring alignment with organizational goals and garnering support for key initiatives.
• Project Management: Led cross-functional teams in successfully executing complex projects, achieving milestones within stringent budgetary and timeline constraints, resulting in enhanced operational efficiency and client satisfaction.
• Consulting Delivery Model: Engineered and implemented bespoke consulting frameworks tailored to client needs, optimizing operational processes, and delivering measurable improvements in efficiency, profitability, and client outcomes.
• Leadership Courses and Enterprise Design Thinking: Orchestrated and delivered comprehensive leadership development programs, empowering executives and managers with strategic decision-making skills and visionary leadership capabilities. Spearheaded innovative design thinking initiatives, catalysing organizational transformation and fostering a culture of creativity and problem-solving.
• Induction Facilitation, Coaching & Mentoring: Crafted effective onboarding strategies to swiftly integrate new hires, drive engagement, and enhance initial productivity. Led impactful coaching and mentoring programs that nurtured leadership abilities and accelerated career growth for team members.
• Scrum & Agile Methodology: Implemented agile methodologies to streamline project management processes, fostering seamless collaboration among cross-functional teams and ensuring on-time project delivery with enhanced efficiency.
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Core Competencies
Strategy planning
Client Proposals
Cloud Based Projects
Customer Care
Cloud Infrastructure Solution Design
Java & Web Applications
Design and Development
Pre-Sales Activities
Training and Development
Soft Skills
Communicator / Collaborator
Emotional Intelligence
Empowerment
Problem Solver
Decision Maker
Education
• International Graduate Diploma in Counselling Skills, General Counselling, Banjara Academy, IN, 2015
• Bachelor of Engineering in Electronics & Communication, M.S. Ramaiah Institute of Technology, Bangalore University, IN, 1999 Career Timeline (Recent 4)
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Vidhya Vishwanath
Tech Mahindra Quench, ADPL India
Jul’11- Mar’23
Sep’02-Mar’09 Aug’23-Jul’24
Nov’01-Sep’02
Avesta Computers IBM, India
Professional Highlights
Sep’23-Present: IT consultant and Design Thinking Facilitator
• Working on a Cybersecurity (VAPT) project for Quench EV chargers along with other consulting assignments Apr’23-Jul’24: Ador Digatron Pvt. Ltd. as Chief Operating Officer – Quench
• Operational Leadership: Led the Customer Care, Production line, and R&D functions at ADPL Pune, ensuring efficient operations and quality outputs in electric vehicle DC fast charger manufacturing.
• Team Building and Leadership: Fostered a positive team environment, prioritizing collaboration and communication to ensure high morale and productivity among team members.
• Client Management and Retention: Developed robust relationships with key institutional clients, focusing on understanding their needs and delivering solutions that ensure satisfaction and loyalty.
• Customer Satisfaction Improvement: Implemented strategic initiatives aimed at enhancing overall customer satisfaction levels, addressing feedback, and improving service delivery processes.
• Implementation of Software Solutions: Successfully integrated software tools like JIRA and SalesForce, simplifying workflows and enhancing organizational efficiency through structured and streamlined operations. Highlights:
• Scaling an EV charger business by 50% using Transformational techniques and Technology strategy
• Ranked highest nationwide for best after-sales support among DC fast chargers for EV in India.
• Completion of important certifications from ARAI for the DC fast chargers Jul’11-Mar’23: IBM, India as Learning Consultant & Dedicated Instructor, Learning & Knowledge Growth Path: Learning Consultant & Dedicated Instructor, Learning & Knowledge: Jul’21- Mar’23 Delivery Project Manager & Cloud Solution Designer: Feb’16- Jun’21 Program Manager, Learning & Knowledge: May’12-Feb’16 Sr. Java Developer: Jul’11-Feb’12 Learning Consultant & Dedicated Instructor, Learning & Knowledge:
• Program Delivery: Conducted over 40 consulting training programs for over 1000 IBMers in senior management and facilitated 10+ Stay Ahead and other Associate programs, ensuring robust skill development and knowledge transfer.
• Performance Excellence: Achieved consistently high Trainer effectiveness scores of 93+ across all programs, attesting to superior participant satisfaction and the effectiveness of training initiatives.
• Content Development: Designed and implemented content using adaptive learning methodologies specifically tailored for senior-level consulting programs, significantly enhancing learning outcomes and participant engagement.
• Learning Coordination: Orchestrated diverse learning initiatives for 25000 employees globally, fostering a culture of continuous learning and professional development within the organization. Delivery Project Manager & Cloud Solution Designer:
• Pre-Sales Expertise: Developed multiple pre-sales proposals, integrating design and technical solutions for Cloud Managed applications, ensuring alignment with client requirements and business objectives.
• Project Management: Led projects focused on DevSecOps within the automotive industry for key accounts in IBM, overseeing implementation to enhance operational efficiency and security protocols.
• Recognition & Acclaim: Manager’s Choice award for 3 consecutive years and cash awards for performance Sep’02-Mar’09: Tech Mahindra Pvt Ltd, India as Senior Technical Associate
• Client Projects: Worked on numerous client projects, utilizing various tools and technologies across 2-tier and 3-tier architectures, delivering high-quality solutions.
• Technical Expertise: Applied niche technical skills and design principles to complex projects, ensuring robust and scalable solutions.
• Telecom Industry Focus: Contributed to projects specifically within the Telecom Industry, addressing unique industry challenges and requirements.
Nov’01-Sep’02: Avesta Computers Pvt Ltd., India as Technical Associate
• Web Portal Development: Contributed to the design and development of a web portal aimed at schools and universities in the USA.
• Feature Implementation: Integrated features allowing students to display their work and multimedia content related to their institutions.
• User Experience: Ensured a user-friendly interface and seamless experience for students and educational institutions
• Collaboration: Worked closely with Apple Computers to align the portal's functionality with the needs of educational users. Dec’00-Oct’01: Mahindra British Telecom Ltd., India as Software Engineer
• Java/J2EE Development: Played a key role in the development of a project for British Telecommunications (BT) using the Java/J2EE framework.
Certifications
Technical Certifications:
• Microsoft Certified Azure Fundamentals (A-Z 900)
• AWS Certified Cloud Practitioner
• Certified Scrum Master
• ITIL Certification V3.0
• Basic Scaled Agile Framework 4.6
Other Certifications:
• Certified Counsellor from Banjara Academy (recognized by the World Federation for Mental Health) Key Badges Acquired
• IBM Certified Facilitator – Experienced level for Enterprise Design Thinking Personal Details
Address: Pune, India Languages: English, Hindi, Tamil, Malayalam, Kannada & Marathi LinkedIn: www.linkedin.com/in/vidhya-vishwanath-814622b
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