telesales/telemarketing/customer service
Resume:
ROSE DE DIOS – DIONGLAY
*** ***** **, ****** ****** Quezon City
Email: acqhdj@r.postjobfree.com
acqhdj@r.postjobfree.com
Mobile Number: 092********/093********
Objective: To enhance my skills and share my knowledge on my own chosen field.
WORK EXPERIENCE:
STREAM-CONVERGYS
(2ND Floor Worldwide Corporate Center Mandaluyong City)
November 07, 2012-April 20, 2015
CUSTOMER SUPPORT PROFESSIONAL 1
Globe Inbound Loyalty (Consumer Account)
Responsible for Inbound Calls of Consumer Personal Account for nine (9) months.
Assisting inquiries for new offers, plan and gadgets for renewal/recontracting.
End to end process of recontracting.
Globe Business Email (Evaluation/Execution) from September 2013-December 2014
Responsible for transacting through email to Account Managers and Clients.
End to end process of Evaluation and Execution.
Resolution Specialist
Resolving issues came from Customer Survey.
End to end process of Evaluation and Execution.
VCUSTOMER PHILIPPINES
(Eastwood Libis Quezon City)
June 25, 2012-August 19, 2012
Customer Care Executive (Target Account- Inbound)
CALL ADVANTAGE MARKETING SOLUTIONS
(Accredited Service Provider of Citibank/Citibank Savings- 7th Floor Square Bldg., Eastwood Libis Q.C)
May 2004-June 2007
Loans Specialist (Inbound/Outbound)
MICROWAREHOUSE
(Assigned in National Bookstore Glorietta Branch)
February-April 2003
Sales Promoter
ZETHOR INCORPORATED
(Assigned in National Bookstore Glorietta Branch)
May 2002-February 2003
Sales Promoter
WENPHIL CORPORATION(Wendy’s Kamias)
June 1995- February 1997
Service Crew
ISETANN DEPARTMENT STORE
(Cubao, Quezon City)
June 1995-January 1996
Stocker
EDUCATIONAL ATTAINMENT:
NEW ERA UNIVERSITY
BSBA-MARKETING
June 1997-2001
TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
BS ARCHITECTURE
1992-1993
CHARACTER REFERENCES:
Team Lead/Manager (Stream-Convergys)- Manuel Laren Sevilla/ 091********
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