Customer Service Manager

Terrance K. Johnson

**** ******** *******, ** *****

(P) 832-***-**** (E) **********@*****.***

BUSINESS SUMMARY

Business Management Major with 4 years of multi-unit related experience, customer service administration and retail sales. Experience supporting and managing a team across all operational and administrative functions. Skills include extensive experience in visual merchandising inventory, budgets, profit&loss recruiting, training staff and management. Well organized with strong analytical/problem solving abilities, aimed at assessing needs within an organization. Proven record of listening, and giving the best result(s).

Experience

Administrative Assistant ECI- Health Care LLC Sugar Land, Texas

(April 2013-Current)

Provide office support for owner and operator.

Explains Policy and Procedures to new patients.

Office duties, such as advanced internet searches, creating spreadsheets, filing, data entry, directing phone calls.

Working with summer interns and training them on the system usage.

Area Coach Manager Katz Boutique Houston, Texas

(March 2012 – 2015)

Partner with General Managers to analyze performance, develop and implement continuous improvements plans.

Help coordinate and manage monthly budgets

Managed 4 store locations

Facilitate the coordination of new store openings

Review operational reports and records to ensure adherence to policies

Manage all controllable items such as, payroll hours, cash control, conduct store audits and inventory shrinkage

General Manager

(March 2012 – July 2012)

Developed and managed promotional activities aimed at enhancing product awareness.

Train, develop, and motivates staff in dealing with diverse clientele.

Maintain budget controls, loss prevention, inventory control, and merchandise standards.

Consistently achieve customer satisfaction.

Office Manager F. Cooper LLC. Houston, Texas

(July 2006 – March 2012)

Supervised office personnel ensuring that all duties were performed accurately and timely.

Managed office operations and coordinated weekly work schedules.

Initiated creation, application, and management of office policies.

Trained new employees within the department.

Scheduled, supervised, and guided staff in professional development.

EDUCATION

August 2003 Kilgore College

Associates’ Degree Major-Business Computer Applications

December 2014 Canterbury University

Bachelor Degree Major-Bachelor of Business Administration

Contact this candidate