Manager Customer Service

SherrI Crawford

**** ****** *****

Myrtle Beach, SC 29579

Phone: 843-***-****

Email: acpzz6@r.postjobfree.com

Experience

Waccamaw Management, LLC

****-*******

Community Property Manager

Responsible for maintaining the common elements of

seven single family communities in the Myrtle Beach

area with 90-500+ homes. Establish relationships

and act as a liaison between the Developer, Board

of Directors and Homeowners. Obtain bids and

contracts for repairs, capital projects, insurance

and reserve studies. Arrange for maintenance,

repairs and replacement of any common area element

as needed. Weekly site visits as well as

responding to emergencies. Provide guidance and

advice to the board and to the community

association on policy issues. Prepare an annual

budget for each property as outlined by the

Governing Documents Prepare monthly financial

reports for Board review. Prepare a quarterly

newsletter, working with ad hoc committees for

input. Send out frequent e-blasts to homeowners

regarding current events, emergency and safety

information. Frequent dispute resolution and rule

enforcement within each community.

Classic Golf Group

2007-2014

Director of Marketing

Responsible for creating, implementing and

measuring the success for four golf courses thru

creating a comprehensive marketing, communication,

social media and public relations program that will

enhance the overall image, brand and position

within the marketplace. Built and sustained key

relationships within the golf community. Implement

a golf packaging division that includes managing

daily operations, budgeting and marketing.

Maintained positive growth of the golf rounds

during challenging economic times with a decreased

marketing budget. Utilize creativity to maximize

sales with little or no added expense. Developed

and managed competitive rate structure through

market research for four golf courses and

implemented using industry specific software.

Tanger Factory Outlet Centers, Inc.

1998-2006

Marketing Director-Myrtle Beach, SC

2004-2006

Created, designed and implemented marketing plans

for two 400,000 square foot outlet shopping

centers. Planned and managed a $1.4 million dollar

annual budget. Handled all public relations, media,

press releases, and community relations for the

Myrtle Beach market. Established local

relationships with community partners, resulting in

successful cross-promotions. Attended local,

regional and national events to increase brand

visibility. Effectively worked and communicated

with tenants, contracted services, corporate and

fellow employees. Worked closely with national

media agency to secure annual media buys.

Responsible for proofing print ads and radio copy.

While in this position, center traffic increased by

23 percent due to successful planning and execution

of marketing efforts.

General Manager-Myrtle Beach, SC

2002-2004

Recruited internally to open new outlet center from

pre-construction. Effective communication with

construction and contractors throughout the

building phase. Responsible for all aspects of

management of the outlet center. Planned,

organized and implemented a major grand opening and

ribbon cutting event including appearances of the

Governor of South Carolina and several other

dignitaries. Responsible for hiring, training,

supervising and motivating an in-house maintenance

staff, contracted security, operations manager,

administrative support and customer service

representatives. Supervised on-site specialty

leasing tenants concerning all aspects of lease

compliance. Planned and implemented marketing plan

to attract shoppers to the center. Handled all

aspects of marketing and operational budgets,

forecasting and reporting.

General Manager-Locust Grove, GA

2001-2002

Responsible for all aspects of the overall

management of a 260,000 square foot outlet center.

Hired, trained and managed Assistant General

Manager, Administrative Assistant and Customer

Service Representatives. Prepared annual marketing

and operational budgets, forecasts and various

reports requested by corporate office. Planned and

implemented marketing plan to increase shoppers to

the center. Held position of Chairman of the Board

for the Henry County CVB.

Marketing Coordinator-Greensboro, NC

2000- 2001

Acted as liaison for individual centers and

corporate contacts garnering participation on

national marketing programs. Maintained and

updated the company website. Assisted the

Assistant Vice President of Marketing by

maintaining job responsibilities while on maternity

leave of absence.

Assistant General Manager- Sevierville, TN

1998-1999

Eagle's Eye, Inc.

1988-1998

District Sales Manager of a seven state territory

Education

1983-1987 East Tennessee State University Johnson

City, TN

Bachelor of Science., Political Science

Member of Phi Mu Sorority, Campus Activities Board

member, Panhellenic Executive Board member, Student

Government, Rho Lambda Honor Society and Greek

Judicial Board member.

Professional Affilitations

Georgetown County Chamber of Commerce Board of

Directors

North Myrtle Beach Chamber of Commerce Board of

Directors

Leadership Grand Strand graduate, Class of XXVI

Contact this candidate