Customer Service Representative
Resume:
Denise M. Lochmayer
***** ******* ***** ***** *** 419
Clinton Township, MI 48038
acpznl@r.postjobfree.com
EMPLOYMENT HISTORY
DiLaura Brothers LLC, Sterling Heights MI
**/****-**/****, Customer Service Representative
Job Duties: Taking incoming calls and placing orders from Proshops for
bowling equipment, and supplies, also upselling products that may pertain
to the customers needs. The Job was seasonal.
Aditya Birla Minacs, (Client Chrysler), Southfield, MI
06/2012-07/2013, SRT Case Manager
Job Duties: Taking calls from SRT customers, handling any questions or
concerns with the sale of the Chrysler, Dodge SRT vehicles, repair
concerns, warranty/service contract concerns, marketing of SRT vehicles,
anything that pertains to the SRT brand. Also assist other departments when
needed handling customer calls for the other non SRT vehicle under Chrysler
Brand, Parts, Warranty, Repair, and Service Contract calls as well as
escalated calls from other departments assisting the customer.
Clintondale Continuing Education Center, Clinton Township, MI
10/2011- 06/ 2012 Administrative/Attendance
Job Duties: Signing Students in their classes to allow them to receive
their credit hours, inputting Attendance for Teachers.
Prestige Commons/Lifehouse, Chesterfield, MI
05/2010 - 08/2010 Housekeeper
Job Duties: Responsible for detailed cleaning and maintenance of 40
apartment units, common areas within the facility and main dining area.
Credit Acceptance, Southfield, MI
08/2005 - 08/2009 Insurance Support
Job Duties: Collection Specialist responsible to follow up on past due
automobile accounts and make payment arrangements when possible. Utilized
Skip Tracing and Auto Repo programs as needed.
Job Duties: Insurance Support Representative as a third-party liaison
between customers and insurance companies to assist in the quick settlement
of claims, provide various administrative assistance including check entry,
data entry and collection of payments from customers upon settlement.
Criticom International, Livonia, MI
07/2004 - 08/2005 Dealer Care Representative
Job Duties: Data processing of alarm monitoring agreements, liaison
between dealers and customers, and follow up of incident reports to dealers
to ensure quality customer service.
White Lodging Marriott, Novi, MI
11/2003 - 07/2004 Guest Service Rep/Night Auditor
Job Duties: Reservations using a multi-line switchboard, guest check-
ins/check-outs, managed guest concerns, completed billing, cash handling,
completed end of day balance reports, gate house operations, some light
housekeeping assistance as needed, including maintaining guest lobby and
internet services.
GMAC/Motors Insurance, Southfield, MI
09/1996 - 10/2003 Insurance Claims Adjuster
Job Duties: Evaluate, negotiate and settle small auto property loss claims
in Michigan including mini tort, property protection, collision,
comprehensive and car rental coverages. Often took first notice of loss,
and responsible to review police reports and determine liability. Familiar
with estimating systems used in the industry and claims processing.
EDUCATION
North Farmington High School, MI
Diploma 1985
Baker College, MI
Studied Business Administration 2011
-Continue to pursue my education part time to enhance my career potential.
-Navigate well with a PC, and familiar with most software programs,
proficient in some.
-Organized, efficient and reliable.
Contact this candidate