Trainer, Instructor, Administrative Assistant, and communicator

GWENDOLYN H. WATTS, **** Woodlake Road, Hephzibah, GA 30815, 706-***-****), acpzlc@r.postjobfree.com,

SUMMARY OF COMPETENCIES

Over 33 years administrative experience Trained interviewer, negotiator, planner, organizer,

problem solver, team builder

14 years of training experience.

Type 50 wpm

11 years of managerial experience.

Proficient in the use of various computer applications

20 years work as a civil servant

and general office equipment (Word certified, Excel,

2 years EEO Counselor

PowerPoint, Outlook, some knowledge of Access,

2 years shadowed HR Specialist

Publisher, Internet, Email, Fax, copier, etc.).

Former member, Society of Human Resource

Knowledge of basic accounting procedures.

Management (SHRM)

Good interpersonal skills.

Proven track record of stability, reliability, leadership,

Ability to work independently.

and character.

Proficient Communicator (oral and written)

EDUCATION

Masters Business Administration (MBA) Graduate, GPA 3.4/4.0, Nova Southeastern University, Fort Lauderdale, Florida,

1998

Bachelor of Science, Management of Human Resources (BSMHR) Graduate, Cum Laude, GPA 3.6/4.0, Southern

Wesleyan University, Central South Carolina, 1996

PROFESSIONAL EXPERIENCES

Adjunct Instructor: - July 2009 to September 2013, 20-30 per week, part time

Virginia College, Augusta, Augusta, GA 30903

Adapted teaching methods and instructional materials to meet students' varying needs, abilities,

and interests.

Maintained accurate and complete student records as required by laws or administrative policies.

Assigned and graded class work and homework.

Prepared and administered written, oral, performance tests, and issue grades in accordance with performance.

Conducted classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such

as Basic English language skills, life skills, and workforce entry skills.

Observed and evaluated students' work to determine progress and make suggestions for improvement.

Established clear objectives for all lessons, units, and projects and communicate those objectives to students.

Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and

demonstrations.

Guided and counseled students with adjustment or academic problems, or special academic interests.

Prepared materials and classrooms for class activities.

Developed constructive and cooperative working relationships with others, and maintained them over time.

Analyzed information and evaluated results to choose the best solution and to solve problems.

Director/Facilitator-Trainer-Instructor/Consultant – January 11, 1999 to January 2008, 40 hours per week, full time

Marketable Skills Training Center (Owner), 3593 Woodlake Road, Hephzibah GA 30815

Designed effective training programs to identify performance gaps.

Created learning objectives.

Planned, developed, implemented, and evaluated training programs.

Scheduled, facilitated, and taught various trainings.

Analyzed, examined, and investigated learner’s ability to learn using various techniques, evaluations, exercises,

and scenarios.

Determined training effectiveness through evaluations.

Conducted training workshops and seminars.

Investigated and coordinated appropriate available program resources.

Administrative Assistant, - October 1, 2007 to December 27, 2007, 40 hours per week, full time

Akima Facilities Management, Maintenance Division, Fort Gordon, GA 30905

Managed administrative tasks, personnel issues, human resources and correspondence.

Prepared Vacancy/Recruitment announcements

Provided clear and decisive instructions as directed by the supervisor.

Prepared and gathered information and consolidated for weekly reports.

Prepared technical data, tables, and graphics for administrative reports and documents.

Built strong and reciprocal relationships.

Handled, with diplomacy, job related tasks within and outside the company.

GWENDOLYN H. WATTS, 3593 Woodlake Road, Hephzibah, GA 30815, 706-***-****), acpzlc@r.postjobfree.com,

Prepared, typed and edited correspondence.

Assisted in the coordination of purchase requests, work orders, and special events.

Served as Subject Matter Expert (SME) on administrative tasks and computer applications.

Received, screened and directed telephone calls.

Office Administrator – November 13, 1991 to March 17, 2005, 40 hours per week, full time

Westinghouse Savannah River Company, Liquid Waste Processing/Waste Processing Technology, Aiken, SC 29841

Shadowed Human Relations Specialist, 2 years.

Used computers for various applications, such as database management or word processing.

Answer and screened telephone calls, took messages, or transferred calls to appropriate individuals.

Created, maintained, and entered information into databases.

Set up and managed, recorded, updated, maintained documents or electronic filing systems, such as attendance

records, correspondence, or other material.

Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when

equipment malfunctioned.

Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons.

Maintained scheduling/event calendars and conducted meetings..

Completed forms and/or documents in accordance with company procedures.

Schedule and confirm appointments

Make copies of correspondence or other printed material

Served as an Issue and Concerns Counselor- personnel issues.

Trained Safety Observer.

Service Unit Manager - Supervisor, Trainer, Recruiter, Girl Scout Troop Leader, Volunteer, CSR Girl Scout Council,

(1981-1993) Augusta, Georgia – 25-30 hours week, part time

Evaluated the work of volunteers to ensure that programs were of appropriate quality and resources were used effectively.

Provided direct service and support to individuals or clients, such as handling a referral for scouts’ issues, conducting a

needs evaluation, or resolving complaints.

Recruited, interviewed, and hired or signed up volunteers and staff.

Established and maintained relationships with other agencies and organizations in community to meet Scouting needs.

Established and oversaw administrative procedures to meet objectives set by Boards of Directors or senior management.

Directed activities of members and volunteers.

Planned and administered budgets for programs, equipment and support services.

Participated in implementing organizational policies regarding such issues as participant eligibility, program requirements,

and program benefits.

Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.

Researched and analyzed member or community needs to determine program directions and goals.

Managed administrative activities.

Created job descriptions for volunteers.

May 1971 to November 1991, Civil Service Employment -Clerk-Typist (Washington, D. C.), Supply Clerk (Darmstadt,

Germany and Fort Gordon, GA), Secretary-Stenographer (Fort Gordon, GA), Installation Bio-chemical Test Coordinator

(Fort Gordon, GA), Department of Defense (DOD), 40 hours a day

Assess Manager of expendable and nonexpendable properties.

Maintained multiple accounts totaling over $400,000.

Organized the operations and administrative structure of the office.

Implemented rules, regulations, guidelines and policies in accordance with Department of the Army Regulation.

Experienced typist and stenographer.

Contacted and worked with diversified community networks and programs.

Assisted with budgetary planning.

Supervised, interviewed, and trained personnel.

Prepared travel orders and processed accounts receivable for reimbursements, after travel.

Maintained records and files.

Scheduled appointments.

Interviewed children and parents referred to The Department of Psychiatry and Neurology

Typed reports.

Communicated with management, personnel and others in the workforce.

Provided customer service and built strong relationships and handled issues diplomatically.

Coordinated protocol between agencies.

Served as an EEO Counselor.

GWENDOLYN H. WATTS, 3593 Woodlake Road, Hephzibah, GA 30815, 706-***-****), acpzlc@r.postjobfree.com,

Tested urine for substance abuse as well as conducted classes on the same.

Breath analyzer

Processed Chain-of-Command paperwork

Contact this candidate