Customer Service Manager

INDRANIL SEN

MOBILE: 347-***-****

E-MAIL: acpxnu@r.postjobfree.com

ADDRESS: **** **** ******, ********* **. F9, Jackson Height, New York-11372, USA

LANGUAGES KNOWN: French (Beginner), English, Hindi, and Bengali

PROFILE

As a professional MBA in International Business my knowledge of marketing and internship in domestic and international field, I am

looking to build a career in an organization where I can utilize my knowledge of management and contribute to the organization. I am a

confident, well presented and organised individual with good communication and presentation skills and experienced in working under

pressure in a quick paced fast moving environment.

S CHOLASTIC RECORD

Degree/University Institution Year Score

ITM Business School

MBA – International Business 2014 70%

Bachelor Of Accounting And Financing(Hons) City College 2011 54%

CLASS XII (ISC) ST.Joan's School 2008 84%

CLASS X (ICSE) ST.Joan's School 2006 72%

PROFESSIONAL EXPERIENCE

Organization: Rite Aid Pharmacy, New York

Time Period: 4 April 2015 – Pursuing

Designation: Stockist and Cashier

Job Description:

• Finalize transactions on the cash register and provide customer service.

• Cash register responsibilities include scanning items, processing payments, applying coupons, providing change and issuing

receipts.

• Customer service duties include providing product knowledge, answer customer enquiries and handling customer

complaints.

• Performing of stocking shelves, answering phones, monitoring inventory and maintaining a clean and organized store

environment.

• Should exhibit friendly and helpful attitudes to build new customer relationship and maintain a good relationship with old

customers

Organization: 212 NYC Wireless, Manhattan, New York

Time Period: 8 September 2014 – 25 March 2015

Designation: Sales Manager and Cashier

Job Description:

• Selling different types of mobiles and prepaid mobile plans to customer

• Handling and process payments on total purchase by customers both cash and credit transactions

• Build new customer relationship and maintain a good relationship with old customers

• Negotiate with clients

• Ensure customer service satisfaction and good client relationships follow up on sales activity

• Perform quality checks on product and service delivery

• Welcomes customers by greeting them; offering them assistance.

• Directs customers by escorting them to racks and suggesting items.

• Advises customers by providing information on products.

• Helps customer make selections by building customer confidence; offering suggestions and opinions.

• Take advantage of sales opportunities to attract new customers

• Contributes to team effort by accomplishing related results as needed.

Organization: FORTIS Hiranandani Hospital, Vashi, Mumbai

Time Period: 16 December 2013 – 24 May 2014

Designation: Assistant Manager in International Marketing

Job Description:

• Establish inter hospital co-ordination and communication with all departments and get information, collect data and also give

feedback of the market analysis to the same departments.

• Increase market share through higher penetration and awareness of Fortis as Hospital of Desire

Create database for potential international customers & conduct periodic updating of the same

• Develop and nurture new market and Client support and coordination activities. Interact with physicians on a regular basis.

• To send visa invitation to the high commissioner for patient’s invitation to India and execute c-form and F-form for the medical visa

process of the patient and his family member

• Prepare quotation for the patient hospitalization process from his coming to India, staying and leaving India in coordinating with the

hospital.

• Help the patient and his family members for registration of their passport within 14 days of their arrival to India

• To make arrangement of car for pickup from airport, hotel/ guest house for their staying and whole hospitalization process

• Manage and ensure high quality service delivery to high-end clients.

• Track Report, feedback, complaints received through marketing activities and conduct feasibility study with respect to key

competitors

• Responsible for referral sales/market tie-ups with doctors & medical tourism.

• Maintaining database & daily reports of patients coming through referring doctors & notifying manager for assigned referral doctor

CORPORATE PROJECTS

Organization: FKL India Pvt. Ltd., Kolkata, West Bengal

Time Period: 01 January – 15 March 2013

Designation: Intern (Business Analyst)

Project Title: ‘A combinatorial analysis of FKL India Pvt. Ltd as a bearing brand.’

Project Description:

• To Understand what the business does and how it does it and determine how to improve existing business process

• Takes input from supervisor and appropriately and accurately applies comments/feedback.

• Manages resources in accordance with project schedule.

• Consistently delivers high-quality services to our clients.

• Understands the components of running a fiscally successful project.

• Assists in the facilitation of team and client meetings.

• Delivers informative, well-organized presentations.

• Understands how to communicate difficult/sensitive information tactfully.

• Facilitates effective team interaction.

• Acknowledges and appreciates each team member's contributions.

ACADEMIC PROJECTS

Organisation: Kai Ramachandra Kurulkar Bahudeshiya Sikshan Sanstha, Panvel

Time Period: 15 October – 21 December 2012

Designation: NGO Intern

Project Title: ‘Enhancing teaching technique and daily operations through computer adaptation.’

Project Description:

• To teach faculties the basic computer operations and how to deliver the same to the students

• To find the sources of getting donations and to maintain database of donators and visitors.

• Preparing an appeal and project report for paint companies to sponsor paint to the school.

• Spreading awareness about the NGO.

• Developing corporate social responsibility

STUDY TOURS

1. ESSCA, Budapest, Hungary Time Period: 15 May – 15 June 2013

Activities and Societies

1. Project: ‘supply chain challenges of maritime transport of containers in Europe ’

2. Submitted a Business Plan To Budapest Chamber Of Commerce, Hungary to enter into Indian Market.

Description

1. Understand the challenges of Doing Business in Hungary.

2. Understand the Cross Culture Management.

3. Visited many Tourism spots in and around Budapest to understand the various levels of Tourism Marketing like Switzerland, Czech

Republic, etc.

2. EM Normandie, Caen(Normandy), France Time Period: 20 June – 20 July 2013

Activities and Societies

1. Project: ‘Challenges of the automotive supply chain in the European Market ’

2. Presented the Paper to understand how Negotiations is important to help the firm to expand globally.

Description

1 .Understand the challenges of Doing Business in France.

2. Presented the paper to understand how Negotiations is important to help the firm to expand globally.

3. Brand Management: Understand the Branding Strategies undertaken by Disney Land, Paris.

4. Attended the European Parliament Summit in Belgium and went to different FMCG and Beverages/Liquor(Cidar) Industries in

Brussels and Norman-die, Logistics units and manufacturing units like Audi, Suzuki and Decathlon.

INDUSTRIAL VISITS

• Logistics units and manufacturing units like Audi, Suzuki and Decathlon.

TECHNICAL KNOWLEDGE

OPERATING SYSTEMS APPLICATION TOOLS

MS WINDOWS ( 7,XP) Tally 9, ACE, Fact, SPSS And Advance Excel

POSITIONS OF RESPONSIBILITY

Code of Conduct Committee, Utkarsh Committee

ITM Business School

Placement Coordinator

Class Representative

Graduation

Class Representative

Class XII and X

OTHER ACTIVITIES AND ACHIEVEMENTS

• British Council Workshop 'Unlock Your

Creativity'

• St. Xavier's College (Kolkata) – IFRS and

Seminars/MDP

Schedule 6

• IIMCAA Guru Speak 2012 – 13

• ITM International Human Resource Conference

• St. Xavier's College (Kolkata) – Computerized

Accounting and Financial Decision-making (CAFD)

Certifications

• Young Management Technology (YMT) from SSC

OTHER INTERESTS

• Participate in Amity Kolkata Marathon 2012

• Passionate about performing arts like singing, dancing, painting, socializing and photography of nature.

• Play football, cricket and caroms.

• Travel to new places and face adventure in life

Contact this candidate