Manager Customer Service

828-***-**** **** Westridge Dr.

acphu4@r.postjobfree.com Hickory, NC 28601

Richard Douglas Taylor, Jr.

Professional Experience

Production Manager, Sealed Air Corporation, Lenoir, NC Oct ‘07 – present

- Efficiently manages 35-75 employees in all phases of extrusion manufacturing

- Routinely handles precautionary and immediate safety issues

- Solely responsible for plants’ environmental protocol and pressing concerns

Outside Sales Manager, North State Hardwoods, Wilkesboro, NC Jul ‘07 - Oct ‘07

- Developed innovative marketing strategies to attract new customers and strengthen existing relationships

- Successfully conducted lumber wholesales, maintained inventory, and coordinated operations purchasing

Outside Sales Associate, Specialty Fence Company, Hickory, NC Apr ‘06 - Jul ‘07

- Developed innovative marketing strategies and conducted sales for commercial and residential accounts

- Efficiently organized crews for installation

- Provided customer service for products & installation

Finishing Manager, International Legwear Group, Hickory, NC Apr ‘05 - Mar ‘06

- Ensured that 105 people in fast-response operation fulfilled production, efficiencies, and quality standards

- Organized and designed the current operation

- Developed employee training program due to company merger

- Member of the Shortage Team Committee, Rework Team, Product Development Team, and Safety Team

Assistant Plant Manager/Department Manager, American Efird, Lenoir, NC Dec ‘95 - Oct ‘03

- Promoted to Assistant Plant Manager over Ring Spin Operation; previous supervisor over Filament Yarn

- Supervised 95 people including 4 departments (carding, twisting, doubling, and packing), and oversaw plant lab

- Fulfilled duties as Resource Facilitator (attended 40 hr class) and First Aid Attendant

- Supporting role in Total Quality Management (attended 40 hr class), Teamwork, and Key Process Control divisions

- Developed pay system for plants and determined capital improvements

- Installed Stahle Machine ($1-million project)

- Member of Cost Development Team, Safety Team, Recycling Team, and Waste Reduction Committee

Manager Trainee, Siecor, Hickory, NC Apr ‘95 - Dec ‘95

-Successfully learned all operations and manufacturing processes for slotted core and fiber optic cable

Sales Aid/Sales Trainee, Lane Upholstery Co., Conover, NC Jul ‘94 – March ‘95

- Successfully learned all details of catalog and swatch productions

- Coordinated mail outs to salesmen and to retail dealers

- Traveled with salesmen to visit customers as an apprentice

Credit Manager, Heilig-Meyers Furniture Co., Taylorsville, NC Dec ‘93 - Jul ‘94

- Served as manager of the office staff

- Responsible for all credit applications, including approving credit and credit limits for purchase

Education

Lenoir-Rhyne College, Hickory, NC Class of 1992

Bachelor of Arts in Business Administration, Marketing & Management concentration

- Member of Business Club

Personal: Married, in excellent health, willing to travel and/or relocate. Enjoys golfing, rafting, snow skiing, hunting, and traveling.

References Available upon Request

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