Customer Service Representative

Summary of Qualifications:

Self-motivated, takes initiative, is responsive and proactive.

Dependable/reliable

Capable of taking a number of calls constantly while being professional and speaking to the member like they are valuable and making them feel like we care and are doing everything in our power to make sure their problem or concern gets resolved.

Knowledge of using certain programs such as LINKS, Peoplesafe, anything where your phone would be connected to the computer.

Able to type and log all my calls and make sure if the member calls back there will always be log information from me describing what the member was inquiring about when I spoke to them.

I’ve worked in different forms of customer service since I was seventeen years old and know how to talk to all types of personalities, escaladed/angry customers, customers who just want to make small talk, customers who are busy or in a jury, I can adjust my conversation to make sure everyone knows that I am confident in assisting their needs.

Knowledge of using appliances such as meat slicer, meat grinder.

Proficient in making large quantity recipes in a quick and timely fashion.

Knowledge of working a cashier, handling money, counting down registers.

Flexible with schedules – willing to work extra hours.

Employment History:

08/2014 – 04-01-2015

Customer Service Representative entry level CVS Caremark Call Center

Took customers calls and answered questions about their prescription insurance information whether it was good or bad news we always had to deliver the information as sensitive and caring as possible as to not upset an already ill member. If the member didn’t have any refills available I would even reach out to the doctor for them and request the new refill so the member does not have to do more work than they should.

Other responsibilities included calling pharmacies for the members and updating their insurance information if they weren’t able to pick up their medication.

Sometimes members insurance would expire and they would have to find out who the new company that represented their place of business, I would always go the extra mile and call the other companies I had numbers for and inquire if they had insurance with the new company, especially if it were an elderly person they would always be a little confused and not understand. My goal was to make sure everyone I have spoken to would end their call and be fully aware of what they needed to do to get there medication, why their plan wouldn’t allow a refill.

07/2013 – 07/2014

Line Cook/Prep Cook/Cashier/Server Pei Wei, San Antonio, TX

Responsible for prepping, cutting all vegetables.

Drhama – preparing ingredients for dishes.

Dim sum – preparing crab wontons, spring rolls, eggrolls, sushi rolls.

Cashier – taking orders, handling money.

Server – taking food to customers.

01/2011 -08/2013:

Line Cook/Catering Assembly Corner Bakery, San Antonio, TX

Prepare salads – chicken salad, tuna salad, egg salad, fruit salad.

Cook pastas, paninis and omlets.

Bake – breads, cookies, pastries.

Detail cleaning – sweep, mop, dishwasher.

01/2010 – 12/2010

Deli Prep RK Group, San Antonio, TX

Slice meats and cheeses for sandwiches.

Wrapped and package sandwiches for delivery to different locations.

03/2009 – 10/2010

Sandwich Assembly Quiznos, San Antonio, TX

Prepare sandwiches

Slice meats, cheese and produce.

Cashier.

04/2008 – 03/2009

Grill Cook Applebees, San Antonio, TX

Grill steaks, chicken, ribs, burgers.

Taking apart and cleaning gas grill.

01/2008 – 03/2009

Host/Bus Boy Spaghetti Warehouse, San Antonio, TX

Greet customers, seat customers.

Bus tables.

06/2007 – 06/2009

Customer Service Rep – Inbound WEST Telemarketing, San Antonio, TX

Inbound calls

Assist customers complete credit card applications

Renew magazine subscriptions

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