Manager Service

Tony T. Kim

201-***-**** *** Niagara St. Dumont, NJ 07628 acp5u4@r.postjobfree.com

Nearly twenty years of successful experience in the hospitality industry with a substantial track record of strategic planning and hands-on execution to meet and exceed the expectations of the Customer, Employee, Company and Investor.

EXPERIENCE

Equity Residential

Community Manager, High Rise- New York, NY January 2014 - Present

• Fiscally responsible for a 254 unit multi-million dollar, luxury high-rise apartment

• Provide continuous and ongoing training and developing of the sales and service team

• Collaborate with Service Manager to ensure expenses meet company budget expectations

•Consistently achieved 5.5% monthly rental income growth from September 2014 to present for each month

Increased Customer Loyalty Scores from 29% to 53% in eight months

• Maintained an average of 97% occupancy

• Maintained an average of 84% resident retention during peak renewal season

• Well versed with union rules and regulations and possess a proficient understanding of collective bargaining agreements

• Managed the 273 unit Murray Hill Tower community for three months; increased their Customer Loyalty Scores from 24% to 29%; coordinated the hallway renovation project which entailed communicating with residents, team, and corporate liaison; reduced delinquency from 9% to 4% in three months

• Oversee the affordable housing program. Proficient in LIHTC laws and DHCR, Section 8, SCRIE and DRIE

• Responsible for auditing new lease and renewal documents to ensure compliance

• Reduced delinquency from an average of 6% to 2.5% consistently for eight months

• Effectively communicated and disseminated new company objectives to both the sales and service team

• Working knowledge of tenant and eviction laws; worked closely with legal team to ensure delinquent accounts are sent to legal per company guidelines

• Supervise the vacant apartment turnover process and ensure appropriate charges are billed to resident if needed

• Understands and applies principles of Fair Housing with prospective residents.

• Selected to conduct new hire orientation held at the Equity Residential corporate office

Archstone Apartments, LLC / Equity Residential

Assistant Community Manager / Property Administrator - New York, NY April 2012 - December 2013

• Assume responsibility for supervising staff and managing the property in the General Manager’s absence.

• Collects all rent payments from both current and previous residents.

• Makes daily community deposits in regard to rent collections and any other miscellaneous income

• Maintains a general working knowledge of state laws in regard to collection of delinquent accounts.

• Reduced delinquency from 13% in March 2013 to less than 2% at the end of October 2013 by completing follow-up activity in regards to non-payment of rent or eviction proceedings.

• Understands and applies principles of Fair Housing with prospective residents.

• Inputs daily all resident information in relation to walk-in traffic, move-ins, move-outs, apartment conditions, etc.

• Assisted GM and Service Manager in maintaining cost controls on variable direct operating expenses

• Created and implemented a rentable items audit to maximize property revenue of ancillary fees

• Maintain all current and previous resident files.

• Led two multi-property resident group bicycle ride to build resident relations.

THE OLIVE GARDEN

General Manager- Danvers, MA May 2011 - April 2012

• General Manager for a brand new restaurant leading a team of three managers and charged with delighting over 8,400 guests per week

• Explore local market and build relations within the community

• Responsible for the hiring and training of over 220 new team members for a 274 seat, full service restaurant

• Maintain cost controls on variable direct operating expenses

• Mitigate negative guest contacts by seeking out root cause service and culinary performance issues

• Managed the interior and exterior facility maintenance of the restaurant to ensure brand delivery and perception

• Conducted community outreach initiative to build relations with local businesses, including police and fire departments

• Chosen to lead and teach newly promoted General Managers from across the country in a one week seminar in Orlando, FL

General Manager- Springfield, NJ December 2007 - May 2011

• Ensure that all employees are trained for their positions to maximize service, production, and efficiency

• Conduct manager performance evaluations as prescribed

• Performed over 90 new team member orientation classes

• Maximize profits and control costs

• Manage property operations on a day to day basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, and property appearance

• Direct and coordinate the food and beverage operations

• Ensure property is well maintained and all mechanical equipment is in good working order; conduct fixed asset inventory

• Responsible for the preparation of property budget and forecasts

• Conducted the FY11, FY10, and FY09 Divisional and Regional Core Menu Training to directors of operations, general managers and culinary managers.

• One of thirteen general managers in the country to participate in a Strategic Team Project exploring opportunities in take-out sales for the company

• Developed and promoted two high performing team members to a management position

• Mentored two newly promoted general managers in the GMOM Program

• Coached and developed three high performing team members in the FOL Program

• Mentored three people during the Disability Mentoring Day

• Trained eleven managers in training

• Selected by the SVP of Operations to lead the New York Chapter of Darden College Summit Committee

• Coordinated the partnership with Jersey Cares in Newark, NJ during their annual Jersey Cares Day

• Successfully completed the Darden Diversity Training

• Attended the General Manager Leadership Seminar

Culinary Manager- Springfield, NJ and Ramsey, NJ June 2003 - December 2007

• Provided leadership for the preparation of fresh, high quality, Italian food

• Developed maximum profits through cost and labor control

• Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guest areas

• Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub departments

• Ensured the cleanliness of all food and beverage areas to meet stringent internal company Total Quality audits

• Coordinated, directed, and managed the culinary and service teams to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company

• Selected and trained highly skilled culinary employees; motivated and retained them via ongoing training and development

• Responsible for the efficient and successful execution of all culinary initiatives, including maintaining high standards of sanitation and food safety

• Successfully completed the Darden Leadership Assessment Development at Darden Restaurants Program

• Attended Rollins College to participate in the Embracing Leadership Excellence Seminar

EDUCATION

Bachelor of Science degree in Hospitality and Business Management

Isenberg School of Management

University of Massachusetts, Amherst, MA

May 2003

Graduate of the Culinary Institute of Tuscany

Riserva di Fizzano & Rocca delle Macie Winery

Castellina in Chianti, Italy

November 2007

COMPUTER SKILLS & CERTIFICATIONS

• Full understanding of MRI, residential management software and OPS Technology

• Proficient in MS Word, Excel, PowerPoint, PeopleSoft, and Labor Management System

• Proficient with Google Chrome applications

• POS Systems including DASH, Talent Acquisition System by Kenexa

• ServSafe Certified

• Allergen Safe Certified

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