Customer Service Sales

Vena Selva

Phone#: 647-***-**** E-mail: acp4mh@r.postjobfree.com

OBJECTIVE: To obtain a suitable position

SUMMARY OF QUALIFICATIONS

• Experience working in tutoring, insurance, telephone interviewing and collecting data

• Experience in both inbound and outbound call centre, face to face and providing high quality customer service

• Excellent skills in administrative support, data entry and typing

• Expert in handling cash, debit and credit cards

• Excellent communication, attention to details, listening, interpersonal, problem solving and prioritize skills

• Basic knowledge of French

• Technical Skills: Microsoft Word, Excel, PowerPoint, Avaya phones, Outlook and Internet based applications

and Valid Driver’s License

EMPLOYMENT HISTORY

Credit Card Advisor

TD Canada Trust May 2014 – current

• Help customers about products and services

• Processing and general enquiries

• Handled calls appropriately, while working in a dynamic fast pace environment

Customer Service Desk Associate Dec 2013 – Feb 2014

Sears Canada

• Provide superior customer service throughout the assigned areas, used best-selling techniques to drive sales

• Respond to and resolve customer service problems promptly

• Provide total solutions and improve the lives of customers through consultative selling, promoting new

products and coordinating product

• Demonstrate a commitment to satisfying customers and achieving sales objectives

• Accurately and efficiently process customer transactions

• Made phone calls to connect customers with cards services

Tele-Research Interviewing Sep 2013 – Mar 2014

The Logit Group

• Telephone interviewing people and collecting data for surveys and studies

• Ask open and close end questions

Councillor's Aide Aug 2013 – Oct 2013

City of Toronto

• Refers to other members of the Councillor’s staff as required

• Interacted with constituents and noted down questions and concerns they would like to address to the councillor

• Distributed flyers at community events and door to door

• Assisted with community events and undertakes special assignments as requested by the Councillor

Sales Representative Oct 2012 – Jan 2013

Hewlett-Packard (HP) Canada – Mosaic

• Greeted customers in a professional and courteous manner and exceeded their expectations

• Educated customers concerning benefits of the HP products

• Answered queries and concerns regarding equipment, pricing, and availability

• Sold products and updated customer information

Volume Counter Sep 2012 – Sep 2012

Canada Post

• Assisted in preparing offices for a volume count

• Counted letter mail and oversized mail in letter carrier cases on a block basis and record the total

• Completed Letter Carrier Route sampling forms, obtaining the information from letter carriers

• Weighed mail for letter carrier delivery and assist with analysis, using a calculator

Vena Selva

Phone#: 647-***-**** E-mail: acp4mh@r.postjobfree.com

Cashier and Customer service Dec 2011 – Jan 2013

York University Bookstore

• Greeted and dealt effectively with a diverse group of people provided excellent customer service by answering

a variety of questions regarding course material, product availability, cost and location of materials

• Performed sales and rentals during heavy rush hours while engaging and educating customers

• Handled all type of payments such as cash, cheques, credit and debit cards and basic math to counted cash

• Used electronic cash register operation in a retail setting scanning SKUs and UPC codes and used computer point

of sales system

Convocation Assistant June 2012 – June 2012

York University Registrar’s Office

• Stuffed, labeled, categorized, and filed diplomas, envelopes and alumni cards

• Arranged envelopes into alphabetical order, placed envelopes into containers and labeled containers

Invigilator Apr 2012 – Apr 2012

York University

• Ensured compliance with the regulations on the conduct of examinations and patrolled examination rooms

• Preparation of the examination room for the next examination session

Sales Representative Sept 2011 – Jan 2012

SDI Marketing

• Prepared and delivered sales presentations and received ongoing training

• Attended busy outdoor events, engaged, educated and maintained customer satisfaction while maximizing sales

• Met daily sales targets, worked within a dynamic team environment and input customer information

Home Tutoring Mar. 2011 – Sep. 2011

• Assisted children with daily homework tasks, supplementing assignments in all subjects

Telemarketing Nov. 2010 – Feb. 2011

Ncc

• Answered telephone calls from potential customers who had been solicited through advertisements

• Delivered prepared sales talks, that described different kind of newspapers and magazines

• Obtained customer information such as name, address, and payment method, and entered orders into computers

• Contacted customers to follow up on initial interaction and received orders over the telephone

Telemarketing Jan. 2010 – July 2010

RBC Insurance

• Introduced insurance and RRSP, and scheduled appointments for insurance advisor to meet with prospective

customers to attend sales presentations

• Obtained names and telephone numbers of potential customers from sources

• Handled customer questions and record customer details including reaction to the product or service offered

• Confirmed orders placed with insurance advisors and received ongoing training

EDUCATION

• Bachelor of Arts degree in Social Science completed at York University

• Bachelor of Arts degree in Bharathanatyam Dance completed at Annamalai University, Canada Campus

• Preparing to Teach Internationally Professional Development Program completed at York University

• High school Business Certificate

Reference: available upon request

Contact this candidate