Customer Service Field

James D. Williams

*** **** ** **********, ** ****8 – acp31b@r.postjobfree.com – 636-***-****

Experienced in the installation and troubleshooting of pc, laptop, server, router/switches, networks, scanners, wireless. Coordination and supervision of large and small scale implementations. Various gaming equipment.

SUMMARY OF QUALIFICATIONS

Managed large scale projects.

Developed relationships with internal and external management and employees and clients based on exceptional customer service and satisfaction.

Proficient in the delivery of hardware and software computing needs.

Team lead

PROFESSIONAL EXPERIENCE

Self employed IT/IS contractor 1992-Present

Installation of various computers and associated peripherals, break fix, roll outs, upgrades.

POS, rack and stacks, video, copiers, wi-fi and more.

This includes companies such as MasterCard, Citi Group, River City Casino and many more.

Williams Gaming Feb 92 – Nov 92

Slot manufactures Field Service technician

Built and installed slot machines

Trained Casino technicians in the repair of said machines.

Monitored machine usage. Coin in, coin out, coin to drop.

Responsible for eprom verification to meet state requirement.

Boats I was in charge of where The Admiral St. Louis and Sams Town Kansas City Mo.

General Instrument Corporation July86 – July91

Field Service Engineer/Safety Coordinator Missouri

Missouri Lottery operations

Installed Missouri On-Line gaming terminals in the eastern half of Missouri.

Provided On-Site client training.

Placed and installed signage.

Elected to implement a safety program for fleet services and all sites in Missouri.

As a member of the National Safety Council, this program became corporate standard.

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