Customer Service Assistant

Doris Linda Risner

**** ********** **. *****: (214)530-

7617

Dallas, Texas 75253

acon5a@r.postjobfree.com

Objective: To obtain the position of Executive Assistant for IHtech.

Education:

Bachelor of Science in Health Administration, University of Phoenix (June,

11th of 2012)

Associate Degree of Arts in Business Administration, Tarrant County College

(TX), May 2007.

Experience

Office Coordinator/French Translator for SureQuest Systems (October 2014 to

Present)

Assist with the needs of the C.E.O, the C.O.O and all the departments

Assist with the French Canadian Translation of the software

Receive all communications into the company, including e-mail, phone,

fax and postal mail and transfers it to the correct departments.

Compile reports, controlling the firm's database, maintaining common

spaces and assisting other staff in the office.

Assist in the French Translation of Company's software and marketing

materials (Translation of Company's Newsletter in French and

Translation of the company's food management services software in

French)

In charge of corporate event planning such as office parties

Assist the Human resources department for screening job candidates

Create staff training documents and handbooks using Microsoft Office

tools

French Interpreter for Language Line Solutions (Work from home/over-the-

phone) (July 2010 to 10/17/2014).

Provide excellent customer service to the clients and ensure their

satisfaction

Work with the U.S government's agencies (Social Security

Administration, Human Health and Resources, 911), Retail companies

(Johnson & Johnson, Talbots, Wal-Mart, Gap), Pharmaceutical companies

(CVS, Walgreens) (banking and financial institutions, medical

facilities, electronic and technological corporations (Microsoft,

Blackberry), legal and administrative appointments, insurance

companies and school systems.

Student Mentor for Aim Truancy Solutions (November 13th, 2013 to April of

2014)

Actively listen to students to understand issues contributing to

truancy.

Help identify what is holding students back from good classroom

attendance.

Help students build self-esteem and confidence by discussing and

setting goals.

Offer stability and positive reinforcement in the students' lives.

Build strong rapport and trust with students and parents.

Ads Quality Rater for Zerochaos (October 2013 to January 21st, 2014)

Evaluate ads and flag areas of concern.

Ensure Google advertising policies and standards are upheld.

Work with linguists, engineering teams, and tools to improve

advertising quality.

Charlotte County Library Technician (July 2012 to March 7th, 2013)

Catalog and sort books and other print and non-print materials

according to procedure, and return them to shelves, files, or other

designated storage areas.

Help patrons find and use library resources, such as reference

materials, audiovisual equipment, computers and other electronic

resources, and provide technical assistance when needed.

Reserve, circulate, renew, and discharge books and other materials.

Organize and maintain periodicals and reference materials.

Maintain and troubleshoot problems with library equipment including

computers, photocopiers, and audiovisual equipment.

Check for damaged library materials such as books, or audiovisual

equipment, and provide replacement.

Conduct reference searches, using printed materials and in-house and

online databases.

Enter and update patrons' records on computers.

Collect fines, and respond to complaints about fines.

Issue identification cards to borrowers.

Administrative Assistant/Personal Assistant for the C.O.O of Home at Last

(October 2012 to January 2013)

In charge of paying bills, reconciling bank accounts, managing credit

cards, data entry, clerical tasks, phone calls, filing, sorting, and

correspondence.

Student Assistant for Tarrant County College (01/06-05/07)

Responsible for tutoring students in French language

Communicate with students to clarify instructor's expectations

Set schedules for meetings with students

Follow up with students on their academic progression

Volunteer Work

Big Sister with the Big Brother Big Sister organization in Florida (2012-

2013)

Church nursery Worker for children ages 0 to 3 years old, Bethel Temple

(2005-2006)

Fort Worth Public Library Volunteer for children's summer activities (2005-

2006)

Skills

Microsoft Office/SharePoint / Outlook/Internet /copy/fax/scan/ SDL

Trados/Blogging/over-the-phone customer service/Knowledge of multi-line

phone system/ Point of Sale

Software/Salesforce/ Dropbox

Languages

Speak, read, and write fluently in French and English

Honors and Awards

Jane M. Klausman Women in Business Scholarship with Zonta International,

2007 and 2008.

Chuck Fulgham Scholarship with the Dallas Foundation, 06/2007.

Business Department Award, Tarrant County College, 04/2007.

Phi Theta kappa Honor Society, 03/2007.

National Scholars Honor Society, 03/ 2007.

Women's Opportunity Award with Soroptimist International of Dallas,

02/2007.

Transfer Achievement Scholarship at University of Texas at Arlington,

02/2007.

Dean's List for spring semesters 2006 and 2005.

Air Force Sergeant's Association Scholarship, 05/2006.

Adult Students in Scholastic Transition Scholarship (Women Executive, 2006,

2007 and 2008).

Volunteer Award from Texas Wesleyan University, 05/2004.

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