Quality Assurance Management

Kirt Jefferson

*** ***** ******

Cell: 813-***-****

Jersey City, NJ 07305

acn9xr@r.postjobfree.com

TECHNICAL SUMMARY

PROGRAMS: TSO/E; ISPF; JES2; VTAM; RACF; SMS; CICS; DB2; IMS;

VSAM; OMEGAMMON; CA-1; CA-7; CA-11; Tivoli Workload

Scheduler; Control-M; ZEKE; NDM; SDSF; CA-OPS/MVS; CA-

VIEW; CA-EXPRESS DELIVERY; CA-TPX; CA-TLMS; CA-ACF2;

MQ Series; FDR; ENDEVOR; CHANGEMAN; FILEAID;

MS/EXCEL; MS/WORD; HP QUICKTEST PROFESSIONAL; HP

QUALITY CENTER ; HP QTP; SOAP UI; CA-Easytrieve ;

NETVIEW; MS PROJECT; Microsoft SQL Server 2008;

MS/Visio; SharePoint; MS/Visual Studio Management;

MS/TFS; Sonar; WSDL

MACHINES: I.B.M. Mainframes

LANGUAGES: ZOS/MVS JCL; ZOS/MVS UTILITIES; ASSEMBLER; COBOL

CLIST; REXX; SQL; SPUFI; HTML; XML; MS .NET FRAMEWORK

OPERATING SYSTEMS: Z/OS; OS/390; MVS; UNIX; AS/400; WINDOWS XP/7

PROFESSIONAL EXPERIENCE

Randstad Technologies: Contractor at Total System Services, Inc., Columbus,

GA

March 2013 - November 2014

Lead Quality Assurance Analyst

. Responsible for the creation of test plans and test cases for the

development activity, resource allocation, and management of tasks for

the credit card processing applications

. Track milestones and come up with mitigation alternatives for issues

and design gaps

. Interact with Business Analyst, Quality Assurance Analyst Lead, and

Development to ensure the deliverables are aligned

. Work effectively as part of the Scrum team during sprints

. Create test data by conditioning test credit card accounts to conduct

Quality Assurance testing for CICS, IMS, DB2, and batch applications

. Verify and validate test results

. Manage test cases and defects resolution utilizing HP Quality Center

. Effectively managed time in order to successfully meet set targets and

handled multiple priorities simultaneously to ensure follow-through to

completion

. Conduct Database Application testing written in XML for the CICS

application utilizing Sonar software

. Conduct post mortem analysis to determine root cause for failed

changes

Meridian Technologies: Contractor at Wells Fargo, Charlotte, NC

June 2011 - January 2012

Lead Quality Assurance Analyst/Business Analyst

. Created Test Strategies and Test Plans for multiple test cycles from

Business Requirements and Functional Specifications. Actively involved

in all requirement and specification reviews

. Developed test cases and data in Quality Center 11 for a high-risk,

Credit Dispute Reporting and Response System integration project with

complex data dependencies

. Instrumental in facilitating Credit Dispute Reporting System (CDRS)

system Quality Assurance mainframe batch testing by performing

migration of DB2 databases to Microsoft SQL Server 2008 Client/Server

. Instrumental in facilitating Thompson Reuters Trading application

system Quality Assurance mainframe CICS online and batch testing by

writing test cases and conducting test execution

. Conducted ETL testing and warehousing of databases utilizing SQL

Server Integration Services

. Authored the test strategy, test plan, and test cases for the

migration of the Credit Dispute Reporting System from DB2 on the

mainframe system to Microsoft SQL Server 2008 Web platform

. Developed and maintained SQL queries to extract, insert, update, and

delete data from the SQL Server 2008 tables

. Utilized VLOOKUP to query Credit Dispute Reporting System data in an

Excel worksheet.

. Conducted regression, system, and user acceptance testing on the ATM

monitoring web based application system

. Employed Scrum Agile methodologies as an embedded tester

. Conducted regression, system, and user acceptance testing on the bank

facility break-in monitoring web based application system

. Maintained continuous alignment of program scope with strategic

business objectives, and made recommendations to modify the test

enterprise release to enhance effectiveness toward the business result

or strategic intent

. Created test plans, tests cases, and test scripts for enterprise

release testing

. Conducted testing of web based and client server applications

utilizing HP Quality Center software

. Collaborated with development support groups in design and review

meetings to establish enterprise releases to be tested

. Reviewed and analyzed change requests, test plans, implementation

plans, and production impact statements to verify software

functionality and adherence to business requirements

. Spearheaded integrated and User Acceptance Testing for enterprise

release web-based and Client/Server applications utilizing .Net

environment

. Conducted post mortem analysis to determine root cause for failed

changes

. Tracked testing defects utilizing IBM Clear Quest software

JPMorgan Chase, Tampa, FL

January 2002 - June 2010

Lead Quality Assurance Analyst/Business Analyst

. Managed a team of three Quality Assurance Testers to maintain the

Mainframe National Deposit System and Automated Clearing House

applications

. Responsible and accountable for the coordinated management of multiple

related projects directed toward quality assurance enterprise release

testing objectives

. Liaised with business and functional owner during risk engineering and

high-level review sessions to derive and execute action plans, meeting

deadlines and standards

. Interfaced with business users to prepare and update Business Process

Requirements and Software System Requirements. Created test cases and

test scripts

. Ensured all artifacts complied with corporate SDLC Policies and

guidelines

. Built credibility, established rapport, and maintained communication

with stakeholders at multiple levels within the organization

. Employed Scrum Agile methodologies as an embedded tester

. Conducted regression, system, and user acceptance testing on the

Customer Online Banking Web application

. Defined and initiated projects, and assigned Quality Assurance Testers

to assigned tasks, and performance of component projects, while

working to ensure the ultimate success and acceptance of the test

cycle

. Maintained continuous alignment of program scope with strategic

business objectives, and made recommendations to modify the test

enterprise release to enhance effectiveness toward the business result

or strategic intent

. Instrumental in facilitating Treasury Services Automatic Dollar

Transfer (ADT) system Quality Assurance mainframe batch testing by

performing integrated system and user acceptance testing

. Created test plans, tests cases and test scripts for enterprise

release testing

. Conducted testing of Web banking applications utilizing HP/Mercury

Quick Test Professional software

. Utilized Microsoft TFS for defect management and resolution

. Conducted ETL testing and warehousing of databases utilizing SQL

Server Integration Services

. Maintained CA7, Tivoli Workload Scheduler, and ZEKE automated

scheduling system databases, to include defining, creating, and

modifying test batch schedule job flows

. Collaborated with development support groups in design and review

meetings to establish enterprise releases to be tested

. Reviewed and analyzed change requests, test plans, implementation

plans, and production impact statements to verify software

functionality and adherence to business requirements

. Spearheaded integrated and user acceptance testing for enterprise

release batch and online applications

. Conducted post mortem analysis to determine root cause for failed

changes

. Tracked testing defects utilizing HP Quality Center

. Eagerly assumed additional responsibilities in migrating over four

hundred Liquidity test batch jobs from a manual process to CA7's

automated scheduling system

Michael Gray Associates: Contractor at Marriott Vacation Club

International, Lakeland, FL

January 2001 - December 2001

Lead Configuration Management Specialist

. Provided support for configuration planning, management, and control

of Control Board and provided support for the Control Manager program

. Defined system software requirements documentation under Configuration

Management control, defined test procedures under CM control, applied

CM version control to all installation procedures, and applied CM

control to all contractual deliverables

. Participated in management and technical reviews and supported CM

audits

. Maintained not only new or changed requirements, but also failures and

defects in the work products

. Controlled changes to the configuration items checked in and checked

out configuration items from the configuration management system for

incorporation of changes in a manner that maintained the correctness

and integrity of the configuration items, recorded changes to

configuration items and the reasons for the changes as appropriate

. Compiled and installed new or modified application modules into

production for development group

ARC Consulting: Contractor at Verizon Inc., Tampa, FL

May 2000 - November 2000

Quality Assurance e-Business Project Lead

. Managed a team of five Quality Assurance Testers to maintain the EDI

applications

. Defined the quality assurance objectives and processes, including

definition and implementation of the test environment and

infrastructure for quality assurance testing

. Provided project management for the testing life cycle, including

unit, functional and user acceptance testing

. Developed QA test plans, tests cases, and test scripts

. Established project priorities and managed the activities of the

quality assurance testers within the group, delivering each project

within the established commitments, ensuring quality, performance and

conformance with established requirements

. Participated in design and review meetings

. Collaborated with the development support teams, business partners,

and Subject Matter Experts (SME), to address product usability,

reliability, performance and functionality issues

. Developed, maintained and documented the change control process

. Chairperson for the weekly change control meetings

. Maintained defect tracking to determine root cause for failed changes

Ajilon Consulting: Contractor at Syracuse University, Syracuse, NY

May 1999 - February 2000

MVS Systems Programmer

. Responsible for installation and configuration of the mainframe

operation system to include: MVS, JES2, TSO/ISPF, CICS, DB2, and other

associated IBM products

. Validated that system software and host infrastructure were current

. Provided project management for Y2K testing of system and OEM products

. Collaborated with software vendors to determine software products were

Y2K compliant Upgraded test LPAR system from OS/390 1.3 to OS/390 2.8

utilizing Server Pac installation

. Installed, tested, and upgraded a wide variety of MVS and third party

software products, to include (CA-TLMS, CA-ASTEX, CA-PANVALET, CA-

OPS/MVS, CA-TPX, CA-90s Services, OMEGAMMON), in an IBM OS/390

environment

. Provided performance analysis and capacity planning

Baltimore Gas and Electric, Baltimore, MD

October 1998 - May 1999

MVS Systems Programmer

GTE, Tampa, FL

April 1998 - October 1998

Senior Quality Assurance Analyst

I.B.M., Boulder, Colorado

January 1994 - March 1998

MVS Systems Programmer

EDUCATION

Pace University, New York City, NY

Management Information Systems

HONORS & AWARDS

I.B.M. Customer Champion Award

I.B.M Mountain Award

I.B.M. Peer Recognition Award

I.B.M. Bronze Recognition Award

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