Test Cases Customer Service

SHWETHA .B

Phone: 201-***-****

Professional Summary:

• Experience in the field of IT with focus on Testing of web based and client-server

applications making effective use of QA and Testing practices.

• Worked on various Software Development Life Cycle models – Waterfall model, Agile

and Scrum methodologies.

• Involved in all phases of Software Testing Life Cycle process.

• Experience in defining Testing Methodologies, designing Test Plans and Test Cases.

• Experience in Manual Testing including Black Box Testing, Regression Testing, Back

End, Front End, Functionality Testing approaches.

• Experience in writing SQL statements.

• Experience in GUI Testing for web based and client server applications.

• Experience in working in IT, HealthCare and Financial companies.

• Development and maintenance test cases and test suites.

• Analyze bugs and interact with development team members in fixing them.

• Good knowledge of automated test tools –Test Director, Quality Center/ALM.

• Developing various test reports for the management.

• Experience in analyzing and converting user requirements specifications to build the

testing life cycle, including writing test cases and executing the test cases.

• Ability to work as independent and team member in challenging and cross platform

environment.

Technical Skills:

Testing Tools: Quality Center, Selenium IDE

Defect/Test Management Tools: Test Director 7.0/7.6/8.0/HP Quality Center/ALM,

JIRA

Scripting Languages: VB Script

Languages: SQL, PL/SQL, Java

RDBMS: Oracle8/10i, MS SQL Server 2000/2005/2008

Database Tools: TOAD, SQL Developer,Query Analyzer

Operating System: Windows 2000/XP/7

Tools: MS-Office, Microsoft Dynamics CRM v4.0

Miscellaneous: Visual SourceSafe

Experience:

Client: La Crosse Technology Inc., La Crosse, WI

Duration: Mar 2013 – Jul 2014

Role: Manual Tester

La Crosse Technology®, the world leader in weather and time technology, is the Weather

Direct® designer, manufacturer, distributor and customer service center. La Crosse Technology

is a manufacturer of fine home electronics centering its focus on environmental monitors such as

wireless weather instruments, radio-controlled clocks. Our products are available for purchase at

thousands of retail establishments and online stores across North America.

Weather Direct is a Satellite-Assisted, Internet-Powered Direct weather station, which uses the

power of internet to deliver weather data and other important information like forecast alerts,

severe weather alerts and multiple location’s forecast tailored to the user. User will be in control

of the information it delivers.

Responsibilities:

• Analyzing requirement document and worked as a liaison between business and

development team. Translated business specifications and requirements into

functional test cases while working closely with the development team.

• Involved in writing test plan and test scenarios for functional testing.

• Involved in Smoke test for each build of the application.

• Performed positive and negative testingfor web forms.

• Attended Weekly, Daily meetings to update status.

• Written SQL queries for data verification.

• Check if all the database queries are executed correctly, data is retrieved and

updated correctly.

• Performed compatibility testing of web application on different browser versions.

• Creating test data based on the test cases and executing the test cases.

• Performed regression, data integrity testing.

• Performed Usability testing.

• Check for broken links in the mentioned links in the document.

• Found defects and tracked the defects using Quality Center

• Maintained test logs and testsummary reports.

• Provided comprehensive software release documentation and training to support

associate.

Environment:Windows XP Professional, MS SQL Server 2000, XML, JavaScript, Java, MS-

Office, Microsoft Dynamics CRMv4.0 and Quality Center.

Client: Logistics Health Inc., La Crosse, WI

Duration: Nov 2011 - Jan 2013

Role: Software QA Tester

Logistics Health Inc. (LHI) provides customized health care solutions supported by its national

network of more than 25,000 medical and dental providers. LHI’s customers consist of

commercial companies, healthcare organizations, and the U.S. Government. Med net

Applications are used by various departments of LHI to schedule and track the Customer orders.

Responsibilities:

Involved in Scrum meetings like Sprint planning, Sprint

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Retrospective and Daily stand up meetings.

Created test cases for user stories.

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Performed manual testing once the story is ready from

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Developers.

Involved in user stories discussion with Product owners and

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other team members and also demo the stories to the team after testing completed.

Executed User Stories of the projects available in VersionOne

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implementing agile methodology.

Participated in Scrum meetings and analyzed backlogs in

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Version One.

Assisted quality assurance implementation in all the phases of

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SDLC.

Performed functionality testing.

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Written SQL queries using Query Analyzer for data verification.

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Performed Usability testing for web portal.

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Performed web based GUI testing.

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Created and Executed Manual test cases.

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• Found Defects and tracked the defects using Quality Center.

Environment: Windows 7, Java/J2EE, SQL Server2008, MS-Office, Quality Center 10.0.

Client: Trane, St. Paul, MN, USA

Duration: Aug 2010 – Oct 2011

Role: QA Analyst

Trane offers broad range of energy-efficient heating, ventilation and air conditioning (HVAC)

systems; dehumidifying and air cleaning products; service and parts support; advanced building

controls and financing solutions. Selling under both the Trane and American Standard brand

names, our systems and services have leading positions in premium commercial, residential,

institutional and industrial markets; a reputation for reliability, high quality and product

innovation; and a powerful distribution network.

Financial Systems Legal Tab is used for collecting the legal related data and customers. It is

enhanced to include estimated loss and collection expense. A lookup is built to store and display

percentage estimated loss and percentage collection expense. Multiple reports are built to support

the changes to the Legal tab.

Responsibilities:

• Reviewed Business Requirement Documents and the Functional Specifications.

• Creating and executing test cases and scripts that will determine optimal

application performance according to specifications.

• Performed Usability testing.

Involved in Manual Testing, Integration Testing, System Testing, Regression

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Testing, Functional Testing.

• Involved in development of Requirements Traceability Matrix.

• Performed end-to-end testing on the released version of the software application.

• Performed Data Integrity Testing.

• Communicating test progress, test results, and other relevant information to

project stakeholders and management.

• Reported the bugs, Email notifications to the developers using the Quality Center.

Environment:Windows XP, Oracle8i, PL/SQL, Visual Basic, MS-Office, Quality Center.

Client: Capital One, IL, USA

Duration: May 2009 – Jun 2010

Role: QA Analyst

Marketing Optimization Revenue Engine (MORE) is a project developed to expand several key

card marketing capabilities that will drive additional revenue and bridge a competitive gap. The

application Customer LeadsManagementSystem is for customer marketing which supports

production and process automation strategies with its different modules like Database,

Regression, and Promo offers assignments, Standard rate change and customer satisfaction.

Responsibilities:

• Interacted with end users to obtain specific requirements.

• Involved in creating Test plan, Test scenarios, Test cases and execution of Test

cases.

• Involved in testing all different modules of the application manually.

• Performed Regression and Functionality Testing.

• Created test cases for new functionality.

• Verified the data stored in the database with the help of SQL queries.

• Managed Defect tracking and bug reporting through Quality Center.

• Maintained regression test cases to reuse them for periodic releases.

Environment:Windows XP, MS SQL Server 2005, XML, JavaScript, VB6.0, MS-Office and

Quality Center 9.5

Client: Balaji Steel Corporation, Bombay, India

Duration: May 2008 – Mar 2009

Role: Test Engineer

Human Resource Management System

The system covers the entire operations of the Human Resources department maintains personnel

information, relocation and assignment of employees, leaves and leave structure management,

Manpower requirement plans, Payroll, employee training, performance appraisals and

recruitment of new candidates.

Responsibilities

•Analyzed system specifications and developed test plan for the testing of payroll

management application using Microsoft Word.

• Developed Test Cases and performed GUI Testing on the application.

• Performed Functional, User interface test and Regression test manually.

• Analyze the Business Requirements to prepare Test Plans and Test Cases.

• Developed manual test cases for Positive, Negative and Functional testing.

Conducted test executions manually and evaluated test results and attended daily

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meetings to discuss the high severity defects with the developers.

Environment: Oracle8i, VSS, C++, Windows XP, JIRA and MS-Office.

Education:

Bachelors of Engineering in IT, University of Mysore, India

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