Q.C. Analyst, Records Spec. Administrative Assistant Customer Service

Gehfia Naila Allen

**** ***** **** **. **********, MD 20744 727-***-**** acgc4f@r.postjobfree.com

OBJECTIVE

Seeking the position of Virtual Recruiting Specialist where my capability to provide excellent administrati ve support to the executives,

ability to understand instructions and work accordingly will be best utilized contributing to the organization’s mission and growth.

SUMMARY OF QUALIFICATIONS

Dedicated and focused; positive attitude, able to prioritize and complete multiple tasks and follow through to achieve project goals.

Skilled professional dedicated to making the lives of the executives easier. Serves as an effective gatekeeper, prepared well -researched and

Regulatory documentation managed busy calendars; and efficiently handled daily office tasks.

Highly organized and detail-oriented Quality Assurance professional with over 15+ years providing thorough and skillful administrative support

to senior executives.

Vast experience working under little to no supervision, and able to grow positive relationships with clients and colleagues at all organizational

levels.

Able to complete special projects and able to excercise discretion with sensitive material according to organization’s guidel ines.

Known to deliver quality product in less time than otherwise expected.

Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook) other in -house record keeping databases.

Working experience of meeting difficult deadlines that arise in the spur of the moment due to the nature of the industry.

Bilingual - Fluent (English –Spanish)

PROFESSIONAL EXPERIENCE

Supervisor of Records/ Quality Control Analyst

North American Airlines, Tampa, FL

August 2007 - May 2014

Acquired, managed, and store of all records relating to aircraft quality and airworthiness.

Audited training and aircraft technical documents.

Compiled, organized and scanned technical documents such as maintenance work packages.

Entered training and work packages data into corresponding databases (CrewQual and ACMPL).

Established and renew vendors as well as terminate them for non -compliance.

Experience with Ultramain consisted of setting up, modifying and removing vendors, adding and removing parts from vendors repair or

purchasing items list.

Researched missing data that could affect the vendor’s validity and/or personnel training records.

Assisted in developing Quality department directives, policies, processes, procedures and metrics to assure program contract, customer and

regulatory requirements.

757’s and 767’s engine condition monitoring.

Utilized SAGE and COMPASS softwares to keep track and obtain trend/tabular reports on 757 and 767’s to maintain an effective monitoring on

aircrafts.

Working knowledge of FAA conformity record requirements and processes .

Generated monthly reports indicating all ETOPS issues to comply with FAA requirements.

Compiled, entered and ensured that all training, certifications and airworthiness regulations and requirements established by the airline and the

FAA are met by all Quality and Maintenance department members. (filing, archiving and audits).

Performed a post-check on all work packages to make sure all quality procedures, processes and standards met the FAA and the Quality’s

department rules and regulation before filing.

Assisted C- level executives with daily administrative functions; heavy calendar management, travel schedules accepting and making calls for said

executives.

Maintenance Crew Scheduler

North American Airlines, Jamaica, NY

August 2007 - July 2008

Built pairings and scheduling maintenance flight technicians on flights using FliteTrac, CrewTrac, and Sabre to ensure that each NAA f light has a

maintenance technician aboard.

Processed time sheets and expenses reports for all maintenance personnel to ensure that record-keeping and expenses are kept current and

accurate.

Managed computer based and paper files.

Coordinated hotel reservations and travel arrangements for maintenance personnel to ensure that each flight technician had adequate

accommodations within the NAA budget parameters.

Performed clerical duties such as answering telephones, faxing, filing training and licensing documents, made copies, and data entry to ensure that

the maintenance division operate effectively.

Other duties as assigned to assist Nor th American Airlines in achieving its operational goals and objectives.

GEHFIA ALLEN- Resume Page 2

Quality Records Scanning Specialist

Boeing Support Services, San Antonio, TX

October 2006-July 2007

Received all modification and repair records from BSS supported Air Force bases.

Sorted, identify each page with internal numbering system labels and scanned documentation into database for accurate traceability.

Responsible for indexing of documents per Air Force base and aircraft tail number.

Assembled and distributed all planning documentation (repair and modification manual) to specialty shops (thrust reverser, flight and flight

control shops).

Verification Analyst

Maximus, San Antonio, TX

April 2006-August 2006

Processed Food Stamps, TANF, Medicaid and Children’s Medicaid through state databases.

Determine applicants eligibility based on predetermined state mandated criteria.

Verify accuracy of information for proper disbursement of applicant’s State issued benefits.

Collected supportive documents and verify against State database.

Monitored benefit laws and policy revisions for proper processing of benefits to Texas residents.

Administrative Assistant

Allied Waste Services (Hauling Division) San Antonio, TX

February 2005-March 2006

Answered a 16-line switchboard and transfer calls to appropriate staff members.

Prepared, read and processed routine correspondence.

Registered and balanced customer’s payments into lockbox on a daily basis.

Served as principal office assistant, performing all administrative and clerical duties.

Administrative Assistant

Bilfinger & Berger AG, Panama City, Republic of Panama

January 2003-March 2004

Responsible of document control by organizing engineering drawings, safety procedures and amendments by assigning barcode label s to each

document, scan them and keep and electronic database for easy access and tracking as well as keeping the hard copies as a backup.

Attended diplomatic, political and Board of Director Meetings.

Handled the registration and distribution of technical d ocuments.

Provided assistance with high-level administrative duties such as scheduling meetings, assisting payroll, ordering office supplies and translation of

medical reports.

EDUCATION & TRAINING

Bachelor’s Degree B. A. with Hotel Management & Tourism Santa Maria La Antigua University (USMA) Panama City, Republic of Panama

Training Completed:

NAA: Supervisory and Managerial Skills

NAA: Quality Assurance Auditor (Internal & External Vendors)

NAA: Dangerous Goods

NAA: RII & Receiving Inspection (Basic)

NAA= North American Airlines

*References Provided upon Request*

Contact this candidate