Customer Service Manager
Resume:
Phillip Gilles
Hyattsville, MD 20782
acgall@r.postjobfree.com
PERSONAL OVERVIEW:
I have over 10 years of experience in customer service, as a mailroom clerk, the auto industry, and in the Banking industry. I’m a self motivated, highly competent oriented individual who understands that the market pays for results. I have strong communication skills both written and verbal, with the drive to negotiate and handle multiple demands while maintaining a professional demeanor. I focus on achieving company goals independently as well as a team player, building lasting client relationships.
EMPLOYMENT:
The White House FCU Washington, DC
Member Service Rep. II Aug. 2013 to Current
Greet members that come into the branch. Open and close checking and saving accounts ¬ etc. Issue debit and credit cards, process and audit loan applications. Run nationwide
OFAC check. Scan and index all applications, balance the Vault, order shipment from
Dunbar. Balance and replenish both ATM’s. Print and verify Branch and Institution totals.
Sell cash to Tellers and enter into Vault totals. Print end of the Day report. Print and verify
check totals from Check 21. Also, performs All Teller transactions and duties.
Capital One Bank Chevy Chase, MD
Universal Banker Sept. 2011 to Aug. 2013
Greet customers that come into the branch. Perform transactions such as cash checks, deposits, withdrawals, issue cashier’s check, wire transfer, credit card payments, safe deposit box payment, automobile and lines of credit payments. Service the ATM machine, and issue cash to tellers. Perform overrides and assist in cash drawer settlement at the end of day. On the platform side, discuss products with existing clients, service accounts, review accounts for a possible account upgrade from standard products. Cross sale banking products, offer online bill pay, direct deposit, and issue ATM debit card if applicable.
Chevy Chase Acura Bethesda, MD
Sales Consultant July. 2010 to Sept. 2011
Meet and greet all prospects and clients that come into the showroom floor. Sale new and used Acura automobiles. Assist all clients in selecting a vehicle, and going through the service department for a great liaison experience. Log on to company data base for online
prospects and client’s. Speak to prospects and clients on the phone about purchasing new and pre-owned vehicles, scheduling maintenance etc. Received training in the finance department for processing all financial documents.
Drakkar Auto Body Upper Marlboro, MD
Assistant Manager March, 2008 to May, 2010
Enforced and monitored set guidelines for working with customers to thrive for excellent customer service.
Examine the operation of the Bay area and provide technical assistance to the employees.
Worked with shop manager to ensure timely delivery of parts.
Finalized the quote price of automobile parts.
Responsible for supervising stock orders.
Assist the Manager and other duties assigned.
J&P Enterprises, Washington, DC
Mail Room Clerk Feb., 2002 to Jan.,2008
Organized all incoming and outgoing mail. Gained trust by delivering and collecting mail to and
from all employees.
Identifying needs, providing services as needed, solving complex situations and resolving
problems. Familiar with UPS, Fed Ex and U.S. Postal regulations.
EDUCATION:
P.G. Community College Largo, MD
Accounting I
BCC College Baltimore, MD
Graphic Arts & Printing
Coolidge High School Washington, DC
Diploma
Phillip Gilles
3404 Toledo Terr. #L
Hyattsville, MD 20782
acgall@r.postjobfree.com
PERSONAL OVERVIEW:
I have over 10 years of experience in customer service, as a mailroom clerk, the auto industry, and in the Banking industry. I’m a self motivated, highly competent oriented individual who understands that the market pays for results. I have strong communication skills both written and verbal, with the drive to negotiate and handle multiple demands while maintaining a professional demeanor. I focus on achieving company goals independently as well as a team player, building lasting client relationships.
EMPLOYMENT:
The White House FCU Washington, DC
Member Service Rep. II Aug. 2013 to Current
Greet members that come into the branch. Open and close checking and saving accounts ¬ etc. Issue debit and credit cards, process and audit loan applications. Run nationwide
OFAC check. Scan and index all applications, balance the Vault, order shipment from
Dunbar. Balance and replenish both ATM’s. Print and verify Branch and Institution totals.
Sell cash to Tellers and enter into Vault totals. Print end of the Day report. Print and verify
check totals from Check 21. Also, performs All Teller transactions and duties.
Capital One Bank Chevy Chase, MD
Universal Banker Sept. 2011 to Aug. 2013
Greet customers that come into the branch. Perform transactions such as cash checks, deposits, withdrawals, issue cashier’s check, wire transfer, credit card payments, safe deposit box payment, automobile and lines of credit payments. Service the ATM machine, and issue cash to tellers. Perform overrides and assist in cash drawer settlement at the end of day. On the platform side, discuss products with existing clients, service accounts, review accounts for a possible account upgrade from standard products. Cross sale banking products, offer online bill pay, direct deposit, and issue ATM debit card if applicable.
Chevy Chase Acura Bethesda, MD
Sales Consultant July. 2010 to Sept. 2011
Meet and greet all prospects and clients that come into the showroom floor. Sale new and used Acura automobiles. Assist all clients in selecting a vehicle, and going through the service department for a great liaison experience. Log on to company data base for online
prospects and client’s. Speak to prospects and clients on the phone about purchasing new and pre-owned vehicles, scheduling maintenance etc. Received training in the finance department for processing all financial documents.
Drakkar Auto Body Upper Marlboro, MD
Assistant Manager March, 2008 to May, 2010
Enforced and monitored set guidelines for working with customers to thrive for excellent customer service.
Examine the operation of the Bay area and provide technical assistance to the employees.
Worked with shop manager to ensure timely delivery of parts.
Finalized the quote price of automobile parts.
Responsible for supervising stock orders.
Assist the Manager and other duties assigned.
J&P Enterprises, Washington, DC
Mail Room Clerk Feb., 2002 to Jan.,2008
Organized all incoming and outgoing mail. Gained trust by delivering and collecting mail to and
from all employees.
Identifying needs, providing services as needed, solving complex situations and resolving
problems. Familiar with UPS, Fed Ex and U.S. Postal regulations.
EDUCATION:
P.G. Community College Largo, MD
Accounting I
BCC College Baltimore, MD
Graphic Arts & Printing
Coolidge High School Washington, DC
Diploma
Contact this candidate