Customer Service Sales
Resume:
Mo Samuel
Hamilton, Ontario, L8S 1K1
acg78t@r.postjobfree.com
Highlights of Qualifications
. Over five years experience in Sales and customer service - ability to
identifying customer needs and offer a solution quickly
. Demonstrated ability to log all notes and follow up information
accurately
. Proficient in MS Office Suite
. Abilities to conduct interviews, train interviewers, and facilitate
decision-making regarding offers
. Adaptive to diverse culture and new experiences
. Organized and efficient worker, who is dedicated to the work at hand
Education
Honors Bachelor of Arts Communications
September 2010- June 2014
McMaster University, Hamilton, Ontario.
. Graduate of a four year program
. Certificate in Communication Studies
Work Experience
Customer Service Representative
October 2014 - Present
SP Data (Bell)
. Great customers in a friendly and existing manner
. Answering calls and solving customers issues on their bills
. Reassuring customers they are the right department and have chosen
the best service.
. Overall, guaranteeing customer satisfaction.
Sales Associate
May 2014 - August 2014
Vector Marketing
. Contact customers in a professional and friendly manner
. Book appointments at customers most convenient time
. Perform sales pitch/ presentation
. Address questions and concerns associated with product
Banquet Server
September 2011- October 2011
Paradise Catering- McMaster University, Hamilton.
. Greet guests as they arrive in the banquet hall
. Ensure consistency in preparation and presentation of food items
. Strive to exceed guest expectations by monitoring them and responding
to their needs and requests in a warm and timely manner
. Ensure a clean, safe and sanitary environment
Program Assistant
October 2011- March 2013
Office of International Student Services- McMaster University,
Requires high level of responsibility and communication skills
. Answer phone calls and greet visitors in a busy office
. Resolve students' issues when suitable or direct them to appropriate
program advisors
. File students' records, input information in Excel while maintaining
students' confidentiality
. Helped in organizing the International Students' Orientation for 2012-
2013 academic year
Sales Representative
May 2011 - July 2011
Central Market Wholesale and Retail Store
. Responded to customers needs in an attractive manner, while working
with a busy store
. Required additional skill in handling unsatisfied customers
. Entrusted with manager's responsibilities while manager is away
(vacation)
Volunteer and Extra-Curriculum Experience
Volunteer at McMaster radio Station
October 2013- March 2014
. Assisted with broadcasting sports
. Helped burn CD's in the music department
. Handed flyers out and helped organizing events, supporting the
promotions department
Teacher at Mission Baptist Church
October 2013- Present
. Teach children from the curriculum in a comfortable environment
. Over seeing children's well- being through out the church service
. Assist kids with hands and craft during the church service
Program officer
September 2013- December 2013
HIV/AIDS International Project
. Develop and manage website
. Engage in fundraising activities
. Interact with intermediaries to ensure that funds provided are
directed to those in need
. Document progress, consult supervisor on an ongoing basis and perform
other administrative tasks
Awards / Achievements
. Awarded a Certificate for being the most adventurous and friendly
member of my community (from McMaster student residence)
Interests
. Visiting new places and meeting new people -travelled to five
countries around the globe.
. Staying active - regular member of McMaster Recreation and Athletic
Centre.
. Enjoy working with and or using technological devices/ gadgets in day-
to -day activities.
References
. Available upon request
Contact this candidate