Customer Service Administrative Assistant

Office Coordinator & Customer Service

Operations ( Training ( Customer Care ( Production Flow

Experienced professional for over 16 years managing office finances,

human resources, accounting, and operations. Multitalented of various

tasks, efficient, and offer countless attributes that would prove

worthy in any workplace.

Notable Attributes:

Scheduling & Planning ( Process Management ( Accounts Payable & Receivable

( Administrative Reporting & Writing Skills ( Staff Training ( Office

Organization

. Coordinates and implements administrative systems and procedures.

. Resolves administrative problems by coordinating preparation of

reports, analyzing data, and identifying solutions.

. Manages high-volume and multi-line phone systems while serving as a

liaison to enhance relationships between company needs and vendor

requests.

. Proficient use in Microsoft Word and Excel, Quickbooks Pro, Adobe

Acrobat, Kronos Payroll, Entourage, Interactive Management Systems

(IMS), and FileMaker Pro.

EXPERIENCE & VALUE-ADD

2012-present Accounts Payable, Lusamerica Foods, Inc, Morgan Hill, CA

. Process Accounts Payable for Seattle location

. Assist in Accounts Payable for California location

. Reconcile inter-company inventory transfers from Seattle to California

. Process over 100 checks weekly

. Reconcile all company credit card statements

. Support controllers with journal entries and end of month procedures

2010-2012 Administrative Assistant, Connie Brown & Associates, Campbell,

CA

. Provided assistance and support to Speech Pathologists, including

management of the appointment calendar and submitting Social Service

reports

. Managed daily banking, Reconciliations, Purchasing, Insurance Billing,

and Payroll

. Processed Accounts Receivable/Payable, including communicating between

clients and insurance companies regarding non-pay issues

. Handled all confidential client correspondence and highly sensitive

client information

. Prepared weekly and monthly aging reports as well as all quarterly and

year-end tax documents

2004-2006 Part-Time Handler, FedEx, San Jose, CA

. Managed six person team for evening shift as well as training new

employees

. Set up for shift by printing tags for documents and dangerous goods

. Set up tables and racks for sorting; ensure equipment is working

. Sorted, scan and bag documents for departure

1998-2009 Administrative Assistant to President and Vice President,

Fischer and Thiel Construction, San Jose, CA

. Managed all scheduling and coordinate travel for company

President/Vice President

. Supervised and manage all clerical and administrative functions

. Processed accounts receivable and payable

. Purchased and maintained office supplies

. Processed payroll for over 25 union employees though Paychex

. Created and file pre-liens for new projects

. Lien releases, submittals

. Prepared expense reports, managed petty cash distribution and

reconciliation

. Updated and managed certificates of insurance

CERTIFICATIONS & EDUCATION

2002. San Jose State University, San Jose, CA

1995-2000 De Anza College, Cupertino, CA

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