Customer Service Representative
Resume:
Jie (Leslie) Chen
*** ******** ***, *********, **, V3K1T8
Tel: 604-***-**** Email: acevgj@r.postjobfree.com
Job Objective
Customer Service Representative
Professional Skills
. Computer skills: Word, Excel, and use internet for research
. Language skills: Fluent English, Mandarin, and Cantonese
Professional Experience
? 2006 - 2011 Rogers Communications Inc. (Canada)
Customer Care Consultant for the trilingual team (Man, Can, Eng)
? 2003 - 2005 RMH Inc. (Canada)
Telemarketing for trilingual team (Man, Can, Eng), selling local & LD
phone plans
? 1999 - 2003 Global Sources (Shenzhen) Co., Ltd. (China)
Export market Analyst & Trainer (conducting factory interviews and Export
English training sessions provided to Chinese exporters)
? 1996 - 2002 Yichang Great Three Gorges Travel Service
Tour Guide (in Mandarin and English)
Education & Training
? Jan - Apr 2014 TESL Certificate Program at Douglas College, BC Canada
? 1994 - 1996 Diploma of Tourism Specialist at Foreign Language Department
of Yichang Teacher's College, Yichang, Hubei, China
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