Sales Representative Quality Assurance

Christina Turner

***** **** ********** ****

Olathe, Ks 66062

Home: 913-***-**** Cellular: 913-***-****

e-mail: aceplu@r.postjobfree.com

Summary of Skills

Strong interpersonal, listening, oral and written communication skills.

Proficient in MS Word, Excel, PowerPoint, Access, and Outlook.

Approximately 18 credit hours in statistics, including graduate level

coursework in applied multiple regression, analysis of variance, and

multivariate analysis. Approximately 12 credit hours in technical writing

coursework, including advanced technical writing and advanced technical

editing. Basic understanding of XHTML and CSS. Extensive research

experience. Excellent analytical and critical thinking abilities.

Additional skills include typing 50-55 wpm, 10-key by touch, and alpha-

numeric data entry at 10,895. Understanding of general and specific

accounting principles.

Education

Kansas University

2010 to 2014

Double major: Psychology, and Language, Literature and Writing

Double minor: Classics, and Social and Behavioral Sciences Methodology

(i.e. Statistics)

REP certifications: Psychology, English, and Classics

Graduated with from the University Honors program and with departmental

honors

Cumulative KU GPA 3.88

Johnson County Community College

2007 to current

Degree: Associates of Arts

Cumulative GPA 3.72

Awards and Recognition

2012 KU Award for Outstanding Technical Writing

Honors project published on JCCC's ScholarSpace spring of 2009

Experience

University of Kansas, Lawrence, KS

Research Assistant, Dr. Nyla Branscombe

2012 to 2014

Completed testing through the CITI program, including the Social and

Behavioral Responsible Conduct of Research test, the Social and Behavioral

Research test, the HIPAA test, and the Conflicts of Interest test.

Conducted studies, compiled and analyzed data, completed literature

searches, transcribed audio interviews, and performed research for graduate

students.

KU Edwards Campus, Overland Park, KS

2012 to 2012

Simulated Internship with the Student Advisory Board

Completed research, held focus groups, and wrote board documentation that

included the board's constitution, the board's policies and procedures

manual, the board's application, and other forms as needed. Conducted

surveys, compiled the data, and analyzed the data in order to determine

what events would work best for the campus.

Great Lakes Warranty Corporation, Olathe, KS

2007 to 2007

Outside Business to Business Sales Representative

Solicited extended automotive warranty products to potential and current

clients. Communicated benefits of products, services, features, pricing,

and special offers to clients. Negotiated special dealer agreements that

included labor rate adjustments, reductions in pricing, and special

incentives. Laid off due to closed territory.

First NLC Financial Services, Overland Park, KS

2005 to 2007

Mortgage Quality Assurance Auditor

Spot audited conventional and non-conforming mortgage loans for

underwriting guideline adherence and variances and for compliance

violations and deficiencies. Analyzed delinquent loans to determine root

cause for default. Worked with corporate office on securitization issues,

mediated with internal departments and external business partners and

provided feedback via progress reports to all levels of management. Coached

and developed new employees, took part in all ongoing departmental

training, and helped management to develop training curriculum for new and

ongoing training purposes. Laid off due to closed operations center.

US Dentools, Olathe, KS

2004 to 2005

Business to Business Sales Representative

Sold full automotive restoration training courses, as well as supplies and

tools, to franchised dealerships and body shops. Sent direct mailers and

made cold-calls. Identified potential customers, scheduled follow-up calls

and created tailored presentations and proposals to best fit business

needs. Helped create business and marketing plans for students who

completed the restoration training courses. Laid off due to company going

out of business.

US Bank, Kansas City, MO

2003

to 2003

Consumer Auto Loan Underwriter

Conducted credit analysis, which included gathering and interpreting all

types of credit information for indirect retail customers. Made credit

structure and loan pricing decisions, as well as approved and declined

loans within credit limit authority. Trained outside sales staff and

dealership employees on underwriting guidelines. Resigned due to medical

issue.

AmeriCredit Financial Services, Overland Park, KS

2000 to 2003

Credit Manager

Supported all indirect business activities and credit functions within the

branch. Analyzed dealer specific data through Cognos reports, which

included efficiency trends and profitability. Reviewed credit applications

and analyzed credit bureau reports for credit risk. Developed a strong

rapport with dealer principals, management and sales staff in order to

ensure a continued flow of business. Trained dealership staff on

underwriting guidelines to ensure volume objectives and credit quality.

Laid off due to 50% company downsizing.

Volunteer Work

Kids TLC

2014 to current

Nelson Atkins Museum of Art

2007

to 2008

Administrative

Helped to cold call local area businesses and non-profit organizations.

Dropped of museum literature at local area businesses and non-profit

organizations. Compiled surveys and analyzed the outcomes from courses

taught at the museum.

References available upon request

Contact this candidate