Service Customer
Resume:
Abhishek
Sharma
#***/*, ****** – 45A, Chandigarh –
160047
aceklg@r.postjobfree.com
Career Summary
I am a highly motivated, proactive working professional holding an experience of over 3 years in Hospitality Industry
with expertise in Food and Beverage Service. I have been involved in F & B Operations in 24*7 environments to
ensure high standards of performance. I have also been working with reputed brand names such as Sarovar Group,
Genpact and ITDC. My prime responsibilities while working at ITC includes welcoming the guests and provide them
the highest level of comfort in terms of Services.
Career Objective
Seeking a challenging opportunity to work in an organization and leveraging my knowledge, skills and experience
that can benefit towards achieving organizational goals and serve the organization to the best of my potential.
Professional Experience
1 Guest Service Valet Nov’2009 jan2012
ITC Maratha, A Luxury Collection Hotel,
Responsible Luxury.
Job Description
Responsibilities Of The Position :
• Responsible for all the mis en place and mis en scene.
• Performs all necessary tasks to serve Food & Beverage according to the service.
• Maintains maximum hygiene personally, inside the restaurant and in all back of house areas by
performing appropriate cleansing tasks.
• Suggests changes in the menu items or service procedures, as per guest feedback or perceived
need.
• Responsible for creating and collecting accurate bills and amounts for all service done.
• Greets and seats guests and ensures their comfort at the table.
. Guest relations:
• Building loyalty with the guests ensuring repeat visits.
• Empathizing with the guest instead of sympathizing.
• Going extra mile or out of the way to help the guests.
Professional Accomplishments at ITC
• Successfully completed the training on Building world class brand & Introduction to the world of
wines.
Achievements:
• Received many Certificate of Recognition from the head of dept. for rendering the excellent services to the
in house & long staying guest.
2 Senior Steward June’2009 Nov’ 2009
Sarovar Hotel, Chandigarh
Job Description
• Responsible for all the mis en place and mis en scene.
• Suggests changes in the menu items or service procedures.
• Attends to and serves the guest promptly.
• Ensures minimum breakage, spoilage & wastage.
3 Process Associate May’2006 Mar’ 2007
Genpact, Gurgaon
Job Description
• Handling all sort of customer queries on call for the process GCF Australia auto finance.
• Ensure customer delight by providing on the spot resolution.
• To help the customers in queries related to Auto Loans, Balance Transfer, Account Upgrade, Vehicle
Insurance, New Account Opening and managing funds through Demand Drafts & pay out figures.
Industry Exposure
SUMMER INTERNSHIP – June’2006 to Nov’2006 –
Hotel Ashoka, New Delhi
Education
M. Sc. (ATHM) from ITFT Chandigarh, Punjab Technical University 2009
Project Title: Making Chandigarh a Tourist Destination.
B.A, Punjab University, Chandigarh. 2007
Diploma in Food Production from FCI, Chandigarh 2005
10+2 (Non Med) Kendriya Vidyalaya, Chandigarh 2003
Co & Extra Curricular Activities
• Active participant in social and cultural activities at School Level.
• Played hockey at Zonal level under Kendriya Vidyalaya Sangthan & won many prizes.
Personal Details
Date Of Birth 5th Sep’1984
Unmarried
Marital Status
Languages Known English,Hindi, Punjabi(Dialect)
Indian
Nationality
Personal Interests Travelling adventurous & spiritual places, Interacting with people, To help
the needy and live life at its fullest.
#212/1, Sector – 45A, Chandigarh 160047
Permanent Address
(ABHISHEK SHARMA)
Contact this candidate