Manager Customer Service
Resume:
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Victoria Gibbons, MHM, NALP
Westlake, Ohio 44145
Profile: Diverse Management & Marketing experience in multi-
family residential properties, designated B strip malls, and
office buildings; specializing in client, employee, and vendor
management, with effective planning and coordination skills for
achieving departmental goals. Successful in decreasing vacancies,
and team building, with keen attention to the minutest of details
that can detract from appearance and operations. Good customer
service skills.
Professional Experience and Foundational Development :
Current: ADG Development Company: (Mobile Homes, Apartments &
Retail Plaza)
Area Property Manager (1100 Units, 11 sites, 100,00sq.ft retail)
Developed successful marketing and sales program to address
excessive inventory and vacant lots. Managed all capital projects
as budgeted and approved by ownership. Supervised all
contractors on the property for satisfactory work, confirm safety
measures are followed, and insurances are up to date. Reviewed,
processed and approved or denied rental applications per resident
selection guidelines. Accurately and thoroughly completed and
submitted reports. Performed staff development tasks including
hiring, training, mentoring, and disciplining all support staff.
Coordinated staff schedules, supervise all site staff (25
employees), inspect all staff work and provide direction to
ensure proper and timely execution of all operational
responsibilities. Promoted a "sense of community" among residents
with activities and services. Ensured proper standards of Curb
Appeal are met and maintained. Maintain all buildings and
grounds in an acceptable manner. On call in emergency situations.
Understood and adhered to all Fair Housing laws. Adhere to
established emergency policies and procedures. Adhered to EPA and
PUCO regulations to operate site wastewater treatment plant.
Knowledgeable of the policies and procedures of the Ohio
Manufactured Homes Association when installing new inventory.
Maintained a professional appearance and conduct at all times.
Performed all other related duties as assigned.
Statler Arms (Apartments& Retail)
2009-2010: Property Manager for Building Transition Period
Managed the daily operations of assigned property to ensure
profitability and ensuring 100% compliance with all policies and
procedures. Enforced zero delinquency policy and maintained
delinquencies below established budgeted goal. Followed the
collection policy to meet or exceed budgeted NOI and economic
occupancy. Reviewed, processed and approved or denied rental
applications per resident selection guidelines. Assisted in the
completion of annual budget projections and work with team
throughout the year ensuring all understand properties budgeted
expenses. . Entered invoices as payables daily in Yardi.
Conducted apartment inspections on vacant apartments prior to new
resident move-ins. On call in emergency situations. Completed
Ohio Realtor classes
2008-2009Sabbatical to care for mother terminally ill with cancer
and father with Alzheimer's
2006-2008: Siegel Properties: (Apartments)
Property Manager
Successfully managed leasing and marketing of a portfolio of
mid/high rise buildings. Trained and mentored employees to meet
the day to day operating needs of the property, with focus to
eliminate cost of exterior service personnel.
Excellent customer service skills implemented to increase
occupancy by 10% in 10 months and created positive new
relationships resulting in many rental referrals. Responsible
for all income and expenses by use of Yardi.
2000-2009: Carmal Properties: (Apartments)
Regional Property Manager
Responsibilities include all management, marketing, and
Accounting, of newly formed company that expanded from 77 units
to in excess of 500 units. Excellent staff development skills.
Focused on filling vacancies and increasing rents. Incorporated
skills learned while earning the NAA Professional Leasing
Designation and IREM 301 courses.
1994-2000: Owners Management (Apartments & Condos)
Director of Marketing and Leasing
Successful management of over 1500 luxury units located on the
east and west side of Cleveland, Ohio. Responsible for the
oversight and training of 35+ leasing and maintenance staff
members. Created marketing plans and budgets for each site
resulting in the decrease of nonproductive ads and a savings in
costs, while increasing sales by motivation of staff. Excellent
speaking, writing, and computer skills. Established the
necessity to tactfully deal with people in all areas of property
management.
1988-1994: Zaremba Management (Apartments)
Regional Apartment Manager
Duties similar to outlined in previous employment, with great
emphasis on detailed budget preparations for five sites totaling
1500 units. Also developed new programs for apartments including
Corporate Suites, Resident Actives, and Welcome Home marketing.
VOLUNTEER EXPERIENCES:
Board Member Olmsted Chamber of Commerce
Served on the Cuyahoga Planning Commission
Campaign worker for City Mayoral Race, Municipal Judge, and US
Congressional Races.
Fund Raising religious Radio
Executive Secretary of Church Council
MILITARY:
United States Marine Corps 1975-1978
Ohio Army National Guard 1985-1990
References: Provided Upon Request
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