Customer Service Sales
Resume:
Nicole P. Mack
Kansas City Mo, 64134
acec34@r.postjobfree.com
Experience
Data transcriber, IRS
February 2014- Present
. Data entry
. Entered important information from taxes
Customer Service Rep, Harte Hanks-BCBSMA
November 2013- January 2014
. Provided customer service to potential and existing customers
. Listened to customers' needs to assist in picking correct plan
. Sent out information regarding different insurance plans
. Documented each call for future references
CNA, HCR Manor Care
December 2012- March 2013
. Provided care for residents on a daily basis
o Vital signs
o Bathing
o Dressing
o Eating
o Transfers
o Changing linens
o Making sure the environment was clean and safe
. Reported back to nurse any changes in the resident
. Made daily report
Customer Service Rep, Convergys Call Center
April 2012- August 2012
. Accepted incoming calls for At&t
. Provided customer service in answering any questions the customer may
have had
. Processed payments
. Set up new accounts
Sales Associate, Halls
October 2008 - January 2013
. Excellent customer service skills
. Cashier
. Prepare new merchandise for purchase
. Assist customers in finding items to fit their style and taste
. Engage customers in a friendly and professional manner
. Assist the customer in purchasing their items
. Restock and organize stock room
Summer Intern, Full Employment Council
June 2008 - August 2008
May 2009- August 2009
. Assisted Special Event Co-Coordinator
. Clerical
o Made copies
o Answered phones
o Data entry
o Filling
. Assisted in preparing company brochure
. Attended business meetings
. Assisted with job fairs
. Prepared mailings
. Assisted with summer youth program
Sales Associate, Office Max
August 2006 - June 2008
. Provide excellent customer service
. Engage customers in a friendly and professional manner
. Assisted the customer with their needs/wants and provided knowledge of
products
. Perform register sales transactions quickly and accurately in accordance
with established cash control procedures and customer service guidelines.
. Answer the phone promptly and courteously and direct calls to the
appropriate party.
. Ensured that the store was clean and organized and all pricing signage
was in order. Assist in cleaning and maintenance of the store as
directed.
. Advise Manager on Duty of any issues, special customer requests, customer
complaints, etc.
Education
Kansas College of Nursing, 2012
Regency Beauty Institute, 2010-2011
Longview Community College, 2010
University Of Missouri-Kansas City, 2008-2009
Lincoln College Prep Academy, 2004-2008
Computer Skills
. Proficient with Microsoft Word, Excel, Access, and PowerPoint, and
Internet
References available upon request
Contact this candidate