Sales Customer Service

Talia Aznavour

Languages:

I am fluently bilingual (English & French), as well as in Armenian.

Work History:

DIAMOND SPA Detox Centre (+1 year) February 2013 - Present

DORVAL - DELSON - ILE PERROT - GREENFIELD PARK

Public Relations / Marketing Director / Sales Manager

. Managing the sales and marketing of a company of over 10,000 Clients

. Managing the Sales Team at the head office

. Training new employees in sales and customer service

. Emphasize on the Increase of daily sales

. Social Media Analyst and Creator of company Website and social media

vehicles

. Promoted from Receptionist to Office Manager within a four months.

. Promoted to Marketing Director as of October 2013

. In-charge of Advertisement, Sales Promotions, and Events held at all

four Diamond Spa's.

. Write full weekly reports

. Analysis of Sales and Social Statistics

. Monitoring Inventory and Productivity

. Market Research for new products

Freelance

Centennial College Toronto May 2009 - January

2012

(Freelance under contract with A.V.I.) (30hrs/wk)

Executive Assistant/Project Manager / Sales

. Planned events - Event Management

. Reviewed business plans - Press Releases - Marketing roll-out programs

. Carried out market research

. Received training for accounting on Quick Books

. Assisted the President during business development events, represented

the company when the President could not attend

. Planned programs to attend education fairs and promotion programs in

Istanbul, Turkey for February 2010

Debbie Travis / Whalley-Abbey Media August 2007 -

March 2009

Administrative Support/Manager of Sales/ Production Assistant

. Managed sales for the Debbie Travis products

. Personal Assistant to Debbie Travis

. Managed events

. Managed Inventory

. Carried out responsibilities for administration, customer and viewer

support

. Answered viewers questions - Customer Service

. Prepared media kits

. Assisted production for programs - BUY ME - Property Shop - Chuck's Day

Off

. Kept the office agenda, organization charts, and all other office

documents up to date

Juste Pour Rire (Contract/Replacement) June 2006 - May

2007

Manager and Coordinator of the Reception/Production Assistant

. Make sure uninvited people do not enter the facility - Security

. In charge of all in-coming guests

. Office support

. Kept the office agenda, organization charts, and all other office

documents updated

. Managed conference rooms for meetings

. Answered over 300 calls daily

. Executed faxes & mail dissemination and distribution

. FedEx and Purolator

Mamma.com 2000 -

2005

(Summer Employment)

Credit & Collections / Assistant to office manager

. Made credit and collection calls to clients

. Worked with cash and checks

. Made deposits and other transactions at the bank

. Posted bookkeeping entries

. Prepared check requisitions and verified expense accounts

. Answered all incoming calls

. Prepared daily schedules and agendas for management meetings

. File documents

. Retyped and double checked contracts

. FedEx

Education:

McGill University - Graduate in Public Relations & Communications

September 2007 - 2010

. Public Relations Management & Communications

. Marketing

Mother House - D.E.P. - Diploma in Secretariat

August 2005 - March 2006

. Attended secretarial / accounting & computer classes.

Dawson College - CEGEP

August 2003 - June 2005

. International business studies & Economics

. Karate

Villa Maria - College Fran ais

June 2003

. Graduated high school D.E.S.

Skills:

Competitive Sales Ability

Event Management & Planning

Solving Problems/Social skills

Word - Excel - PowerPoint - Outlook

Accomba (Accounting)

MAC & PC Compatible

Dedication - Loyalty - Confidentiality

Travel up to 100%

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