Customer Service Manager
Resume:
Ying Tan
**** ************ *** **. *** ***
Cell :407-***-****
ace1dc@r.postjobfree.com
PERSONAL PROFILE
Experienced and innovative manager with sophisticated sales, customer service and
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business administration skills.
Hard working, high personal integrity, and able to relate to and create trust in all.
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Confident and persuasive team builder, able to motivate and communicate to
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achieve exceptional business performance.
Dependable and reliable in supporting and enabling team effort to produce genuine
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long term sustainable development.
Adaptable, flexible and personal goals of staff, suppliers and customers.
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Fluent in Chinese ( Mandarin, Cantonese ) and English
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Computer Skills : Proficient in Microsoft Office (Word, Excel), Outlook,
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PowerPoint, ACDSee,NAV (Microsoft Dynamics Navision ) and Date Base. Basic to
Photoshop and Adobe
EMPLOYMENT EXPERIENCE
IC INTRACOM USA
550 Commerce Blvd. Oldsmar. FL 34677
Product Manger Jan 2014 – Jul 2014
Main Products : Laptop/Tablet/Smartphone Accessories
• Managing the company’s new and current products and developing strategies.
• Developing strategies and categories.
• Manage and create the complexity of valuable new and current product lines.
• Lead commercial negotiations with vendors.
• Focus on maximum business value from a product. To achieve products best
performance.
• Provide recommendations on pricing strategies which will enhance a new product
profitability.
• Support overseas’ branches’ request of products.
• Oversee sourcing contract negotiations for goods and services.
Discuss new products’ concepts and strategies with the company marketing team to
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ensure products in the right channel.
Support both retail and wholesale channels with product assortment
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recommendations, price positions and product strategies .
Attend trade shows, seminars and marketing conferences.
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Manage products’ information and data in database and the Cloud.
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Silver Moon Creations Inc
130Keyes Ave, Sanford, FL 32773
Sourcing Specialist Sep 2012 –Jul 2013
Main Products: Fashion/Body Jewelries, Bags, Promotional giftware
• Globally sourcing, specially in Asian ( China, Korea and Thailand )
• Manage and create process to select and manage valuable vendors
• Lead commercial negotiations with suppliers
• Establish contract terms and conditions
• Manage and maintain the metrics that measure buyer performance
• Work with Art Dept to provide and develop more new styles
• Manage supplier performance with input from relevant areas such as quality and
planning
• Contribute to implementation planning and change management initiatives
• Oversee sourcing contract negotiations for goods and services .
• To establish and keep the reliable relationships with global vendors.
• Update and maintain the information and data in NAV
Masteryear Yangjiang Ltd
1/A No. 52 Dongfeng Yi Road, Yangjiang, Guangdong
China 529500
Exporting Dept. Manager Dec 2001 – May 2012
Main Products: Convey /V belts, Hardware, Kitchenware, Household, Giftware
Sourcing and resourcing nationally and internationally
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To establish and keep the reliable relationships with global buyers and vendors
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To compare, analyzes and negotiate the quotations based on the different qualities,
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terms
• To design and implement high value procurement strategies
Providing services of Wholesale, Customs and Logistics to overseas clients.
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To represent the company the professional trade fairs
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Global marketing and B2B
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• To Supervise, evaluate supplier Chains
To supervise the operation team on related activities, QA and QC etc.
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Attend trade shows, seminars and marketing conferences.
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Yangjiang Native Produce Import & Export Corp.
No. 26 Dongfeng Yi Road, Yangjiang, Guangdong
China 529500
Exporting Dept. Assistant Manager Mar 2000 Nov 200 1
To provide Professional customer services and international communication.
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To handle Internal Communication and Secretarial Supports to Clients
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To co operating orders and contracts with the operation team and local suppliers
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To find and establish potential valuable vendors
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To establish and keep the reliable relationships with global buyers and vendors
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EDUCATION
Name of Institution: GUANGDONG UNIVERSITY OF FOREIGN STUDIES
Address: NO. 2, BAIYUN DA DAO BEI, BAIYUN DISTRICT, GUANGZHOU, CHINA
Course of Study: INTERNATIONAL BUSINESS (JUNIOR COLLEGE, SELF TAUGHT)
Dates of Attendance: 1998 2000
Name of Institution: GUANGDONG FOREIGN TRADE SCHOOL
Address: NO.128, LONGDONG DONG RD, TIANHE DISTRICT, GUANGZHOU, CHINA
Course of Study: FOREIGN TRADE BUSINESS
Dates of Attendance: 1994 1997
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