Assistant Customer Service

Executive Summary

Debra Oriold

Knowledgeable, reliable, multi-faceted executive administrative assistant with 15+ years of experience in

industries including healthcare consulting/marketing, international tax, education, and financial services for

both medium and large corporations. Previous educator for public school, community college and software

update classes in office. Proven ability to manage projects, keep managing partner office organized, and

provide extraordinary internal and external customer service.

While working with bankruptcy division, maintained government compliance and internal forms, files,

including updated federal, state and local bankruptcy court requirements. Detail oriented and well-developed

people skills, including detailed calendar maintenance and proofreading outgoing correspondence and

documents for clarity and grammar. Traveled and assisted with administrative needs during national business

conferences.

Proficient in all of the standard office desktop software, MOUS (Microsoft software) certified.

Created/maintained database for national hospital women’s organizations – including media results for

marketing projects. Produced graphic marketing and educational materials as needed.

Excellent inter-personal, phone and digital communication skills. Comfortable with most billing, time

management, client maintenance database software. Professional, flexible, creative; bringing a unique

combination of creativity and administrative skill to effectively assist both internal and external clients.

Comfortable speaking to groups small and large.

Respected by clients, peers and senior leaders.

Debra Oriold

87 Aaron Street Berea, OH 44017

acdyp9@r.postjobfree.com P: 440-***-**** C: 440-***-****

SUMMARY

I am energetic and possess exemplary computer and administrative skills with years of experience at the executive

administrative level in legal, tax and healthcare consulting departments, as well as teaching and supervision. My

qualifications encompass executive administrative skills, assisting upper management in healthcare consulting companies

and teaching in both adults and primary/secondary settings. I have experience with internal and external personal client

service as well as handling a variety of marketing projects for women’s healthcare organizations.

QUALIFICATIONS

• MaEd – Baldwin Wallace College (University) - Honors

• BaEd – Cumberland College, Cumberland Kentucky - Honors

• MOUS (Microsoft) certification: Word, Excel, PowerPoint

• Teaching - youth and adults

• Executive Assistant to Managing Partners and Vice Presidents

• Program manager, teaching, working with clients, office organization; planning conferences

• Software knowledge:

Microsoft Office Suite: Word, PowerPoint, Excel, Access (limited), and WordDox, Interaction Contact Database,

Rainmaker, ECopy, Mailwise, DTE Timesheet, Kronos, Elite Billing, DM5, Adobe Acrobat, Caselaw, Summation,

WebEdit, Artiva file management and many others.

• Research Experience:

Nielsenmedia.com, ABA website, TaxAnalyst website, IntellisearchNow.com, Burrelle’s Luce, Business Google Alert,

Newsdaily/Newsday.com, PRNNewsWire distribution link, various IRS/government sites, moderate Lexis

SELECTED PROFESSIONAL EXPERIENCE

2012 – 2013 Weltman, Weinberg and Reis – Contract Assignment - Legal Assistant for two attorneys, compiling legal

documentation, filing/posting to court dockets on a local and national level, billing, general

administration

2010 – 2012 Kohrman Jackson & Krantz, PLL – Assistant to Firm Managing Partner, Tax Department Managing

Partner, Real Estate Managing Partner as well as others – including extensive client contact, office

management, billing, data management/retention, fill-in receptionist

2004 - 2009 Thompson Hine LLP, Cleveland, OH.

Executive Legal Secretary to International Tax Practice Group Leader

Prepared legal documents and correspondence

Handled a high volume of client contact

Travel/schedule, planning both individual and group/national and international

Assisted in planning/scheduling for ABA Section of Taxation Council Meetings

Developed PowerPoint Presentations, outlined speeches and coordinated details of seminars

Liaison between Firm and various government organizations and clients

Research involving various websites (legal and non-legal) for updates on clients, government

organizations and other attorneys

Client billing and preparation

Managed accuracy of Timesheet entry for Tax Group Partners and Associates

1994 - 2004 Medimetrix Healthcare Consulting and Spirit of Women, a division of Medimetrix

Executive Legal Secretary to Vice President and General Counsel of Consulting Division

Provided assistance to General Counsel and Vice President.

Media Coordinator/Project Assistant/Executive Assistant to National Director, Spirit of Women

Handled an extensive volume of research for large hospital systems

Developed media marketing tool highlighting women’s programs available for each system

Assisted General Counsel in producing corporate and compliance contracts

1990 - 1994 Ernst & Young

Executive Assistant to Healthcare Division Principal

Daily management of consulting practice

Highly confidential correspondence dealing with various healthcare clients

Phone, e-mail, written communication with internal/external clients

2005 Cuyahoga Community College

Adjunct Instructor for Evening Continuing Education Courses (Dr. Carlos Piazza, Coordinator)

MOUS Certification to teach Microsoft Word, Excel and PowerPoint

SELECTED ACCOMPLISHMENTS:

Chosen as on-site Project Coordinator Assistant for various Hospital System events

Floor Team Leader for assistants 4 years, Ernst & Young

Team member for Business Development Support/Marketing Team including e-Business Strategy

Processes Taskforce research team

Member of Ernst & Young Quality Team for Total Quality Performance Initiatives Committee, and

TQP implementation team

Completed Advanced Institute in Basic Life Principles – emphasizing professional and personal

relationships

Dean's List and Who's Who – Cumberland College

Personal/Professional References – in addition to attached letters

Janet Shanley Executive Assistant 440-***-**** acdyp9@r.postjobfree.com

Sandra Gentile Assistant to Chief Justice440-665-2465 or

330-***-**** acdyp9@r.postjobfree.com

Kathleen Calby Indep. Contractor 216-***-****

Linda Lewis Exec. Asst. to Pres./Founder 440-***-**** acdyp9@r.postjobfree.com

Dan Friedlander Attorney, Litigation & Defense 216-***-**** acdyp9@r.postjobfree.com

Jose Carballo PHR/Human Resources 216-***-**** acdyp9@r.postjobfree.com

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