Customer Service Manager
Resume:
SABRINA RICO
PALMDALE, CA 93550
EDUCATION:
Charter College, Canyon Country, CA
February 2012
Medical Insurance Coding and Billing Diploma
SKILLS:
. CPR Certified
. Medical Terminology
. Computerized Billing and Coding
. Electronic Heath Records
. Medical Office Systems
. Patient Services
. Ledger Reconciliation/Collections
. HIPAA/Fraud Abuse
. Medi-soft Practice Management (CMS-1500, UB-04)
. J.D. Edwards, Internet Friendly
. Pharmacology
. ICD-9-CM, CPT & HCPCS Coding
. EHealthcare Practice Management
. EDI - Electronic Data Interchange
. Insurance Reimbursement Processing
. Microsoft Word and Excel, QuickBooks
. Data Entry, Scanning & Alphanumeric Filing, Faxing
. 60 WPM; 240 KSPM
. Switchboard/Multi phone Line
WORK EXPERIENCE:
Del West Valencia, CA February 2014-
Prsent
Office Assistant
. Answer phones, scanning, renaming files and transfer files to
correct folders, mail distributions
. Cycle count, Tool Crib Intern, organize stock room and Locations
. Filing, handling employee confidential paper work, updating
employees files, correspondence, Confirmations
. Faxing, Create Spread sheets & Procedures, shipping label making,
packing, scan gun
. Mas200, Outlook, Documate scanner, Avaya phone system
Meggitt Safety Systems $13.00 an hour Simi Valley, CA
November 2012- November 2013
Receiving Inspector
. Receiving Inspections, Evaluate products for defective or damaged
Parts
. Designate Parts, Create Return Material Reports, Create Checklist,
Shipping memos (for non meggitt material)
. Managing FAA certificates, Scanning Spares & Quote documents,
Adjustments (incoming stock),
. Setting up Sales orders, filing, Managing Routers for Tube
Assemblies
. Handling Move tickets, Stock Transfers, Deliveries to shipping,
Assistant with Physical Inventory
. Cycle Counts, Parts Allocation, Turnaround Time Monthly Report,
. Secretary/ Assistant to Repair Station Manager and Customer Service
department.
. Move Crates or pallets with Pallet Jack, Label all crates & keep
record for shipping
Balbir Singh M.D. Van Nuys, CA
November 2011- February 2012
Medical Billing
. POS, Demo graphics, Faxing, verifying insurance, Super bills, Chart
Filing,
. Correspondence Filing, Appointment setting, Verify or cancel
Appointments
. Answered phones and provided excellent customer services to all
customers
. Assisted patients set appointments and discuss insurance, Update
all Patients insurance
. Worked with Pharmaceutical Representative
. Data Entry such as input customer information, update insurance
policy, billing information
Quality Acceptance Van Nuys, CA July 2008-January 2009
Booking Insurer
. Reviewed auto contracts, verified customer information, verified
insurance policies, assisted legal department with contracts,
collections, and updated insurance procedures
. Executed general office duties such as filing, data entry in various
software systems, copying and faxing, distributing mail and stocking
office supplies
. Answered phones with great customer service
D.C. McCalley & Associates Tujunga, CA January 2008-June
2008
Office Manager
. Executed general office duties such as filing, data entry, copying,
faxing, distributing mail and stocking office supplies
. Tracked accounts receivable, accounts payable, and other invoices
. Scheduled appointments for tax services; Delivered bank deposits and
retrieved bank withdrawals
Valley Sash & Door Burbank, CA January 2006-September
2007
Clerical/Accounting Assistant
. Tracked accounts receivable, accounts payable, credit card
transactions, and invoices
. Maintained superior telephone manner and etiquette
. Scheduled appointments, meetings, and other events for career
counselors
. Assisted vendors and contractors with great customer service
Ecology Construction Canoga Park, CA February 2004-May 2005
Secretary/Assistant
. Performed general office duties such as fling, data entry, copying,
faxing, distributing mail and stocking office supplies
. Tracked accounts receivable, accounts payable, credit card
transactions, and invoices
. Maintained superior telephone manner and etiquette
Ben Hur Moving & Storage Inc North Hollywood, CA August 2002-
February 2004
Office Manager
. Tracked accounts receivable, payable, and invoices properly
. Answered phones with superior telephone manner and etiquette
. Offered superior customer service
. Oversaw operations by reviewing, verifying, and depositing checks, and
ordering all office supplies
. Booked claims and reviewed contracts and commissions for accuracy
References Available upon Request
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