Human Resources Management

Marcella Toson

Born in Verona (Italy), on Oct *th, 1970

Mobile: +39-348-*******

Email: acdv6n@r.postjobfree.com

Skype account: toson2013

Address: via Alessandro Volta 10, 20121 Milan

Work experience

April 2002 – Today KPMG Advisory S.p.A.

Manager responsible for projects activities, budget and people management, business

development, internal recruiting, trainer in KPMG courses

Technical skills

- Human Capital: People Development, Learning and Development (classroom and distance

learning), talent management processes. Support in the KPMG e-learning Academy

Organizational and process design: design of organizational structures, processes improvement,

FTEs analysis, focus on back office processes

Project and Change Management in transformation programs based also on ERP

implementations and off shore shared service centers. Project planning and monitoring. Analysis

of impacts, training and communication needs deriving from the transformation program,

stakeholders’ analysis and management

- KPMG Italy contact point for L&D and Change Management topics within the KPMG global

network (knowledge sharing, credentials, lessons learned, etc.)

- Experience in international working environments

1997 – 2002 Ernst & Young Consultants

Senior Consultant: Project Management and Office, Process Design, Change Management, SAP

implementation

Some examples of engagements (responsibilities and activities)

Human Resources

Banking. Review of the Learning & Development operating model for a primary Italian bank (6.000 employees). Definition of the organizational structure, FTE analysis, processes (from training needs analysis, to training design and planning, to training monitoring) and tools (e.g. checklist for L&D strategy, training monitoring tools), review of training calendar and IT tools. Definition of areas of

improvement (processes, policies, tools, e-learning, internal faculty), prioritization and roadmap for implementation. Responsibilities: engagement coordination, with the involvement of specialized assessors and coaches.

Retail. Sales Force development program aimed at the implementation of the new Sales

organizational structure and new channel strategy (in collaboration with the Sales and HR

function, more than 70 people involved). Competencies’ framework review, assessment and

development center according to different roles (e.g. Region Managers, Area Manager, Sales

Representatives), development and training initiatives, individual and group coaching, change

action plan to successfully implement the new organizational structure in terms of L&D initiatives.

Responsibilities: engagement coordination, with the involvement of specialized assessors and

coaches.

Fashion Luxury. People development program for the Finance function on a worldwide scale,

following the definition of the new organizational structure and Finance target profiles (in

collaboration with the HR function, 250 people involved). Competencies’ framework review for

different hierarchical/responsibility levels (managers, coordinators, specialists, and juniors), skill

diagnosis with tools differentiated according to hierarchical levels (e.g. managerial appraisal for

CFO first levels, self and boss evaluation for operating resources), identification of

training/coaching initiatives according to the new Finance mission, organizational structure and

target profiles.

Responsibilities: engagement coordination, with the involvement of specialized assessors.

Banking. Set up of a training classroom initiative on compliance/privacy topics. Training needs

analysis, course planning (in collaboration with KPMG Subject Matter Experts), training delivery

and monitoring. Responsibilities: coordination of the engagement and SMEs.

Change Telecommunication (2013-14). Transition lead, Project and Change Management in the migration

Management, of Finance activities from the local operating company to the Group shared service center (India,

transformation Hungary). Stakeholders’ management, project progress monitoring, risks/mitigation actions

initiatives monitoring, KPIs tracking, internal/external communication, documentation for Steering

Committee, review of the operating framework between the operating company and the SSC.

Involved processes: Accounts payable, accounts receivable, Group management reporting,

General ledger.

Telecommunication (2010-11). Project and Change Management in a global transformation

program to implement the Group operating model (UK HQ) and Group SAP system (Finance, HR,

Supply Chain). Migration of activities from the local operating company to the Group shared

service center (India, Hungary). Stakeholders’ management, project progress monitoring,

documentation for Steering Committee, change impacts assessment, internal/external

communication, learning journey definition and deployment. Involved processes: Finance

(Accounts payable, accounts receivable, Group management reporting, General ledger,

Intercompany, Assets accounting). Human Resources (employee/manager self service, working

practice administration, recruiting).

Responsibilities: coordination of the KPMG Change Management team and activities delivery.

Automotive (2013). Change Management for the implementation of a new product configuration

tool after an M&A process (Italy, USA, Brazil). Stakeholders’ management, organization change

readiness assessment, change impact assessment, internal/external communication. Methodology

expert for the client.

Other areas.

Research (public entity, 100% funded by Ministry of Finance). Review of internal back office processes, to evaluate the overall coherence with the new organizational structure, identification

of areas of process improvement. Analysis of the governance model. Review of internal roles and

responsibilities, of procedures (e.g. purchasing, Human Resources, projects’ funding, budgeting,

etc.).

Employment agency. Design of organizational structure and main back office processes for the start up of a NewCo; FTEs analysis, areas of improvement in back office processes

Education

University Business & Administration Academic Degree, La Sapienza University (Rome) (5 years degree,

110/110). Final thesis on Organizational topics and total quality management

Certifications Lean Six Sigma, Green Belt

Professional Project Management and Leadership

training Human Resources processes

Train the trainer (currently I am a KPMG trainer for Change Management, Advisory skills, New

Senior Consultant training)

Team building and Presentation skills

Business Process Improvement

Value based management and problem solving

Lean Six Sigma

Customer Relationship Management

Languages

Italian Mother tongue

English Excellent (several USA working periods)

Spanish Basic

Interests

Photography, design, modern art, cinema

New York city

Eye glasses

I authorize personal data use and communication in compliance with 196/2003 Italian Law

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