Customer Service Assistant

Abdirahman Ibrahim Abdi

***** ** ***** ** # ** Beaverton, OR 97005 971-***-****

acdmkt@r.postjobfree.com

OBJECTIVE: To obtain in Warehouse Position from USFA, Inc.

. Long term project planning

. Writing grant proposals

. Recruiting/coordinating needs

. Understanding group dynamics

. Recognizing cultural differences/similarities

. Identifying value systems

. Evaluating and Interviewing

. Utilizing statistical applications

. Identifying value systems

. Inventory management

. Regulatory compliance

. Sales planning

. Computer proficiency

. Marketing and promotions

. Examining data

. Gathering and organizing data

. Surveying and sampling

. Focus on growth

. Strive for success

. Think creatively

. strong work ethic

SUMMARY OF EMPLOYMENT

Production Associate, Express Employment Professionals, Inc. Beaverton OR

08/21/2012 - 02/23/2014

. Entered orders in the computer data, arranged shipment date, and

corrected products from the production department by looking the

quantities manufactured.

. Followed departmental guidelines for all data loaded, and Modified

data periodically as prescribed by guidelines.

. Proofed the work of others within the department to ensure a quality

product every shift.

. Assisted other departments including in face to face Customer Service

and Sample Receipt to fulfill the customer needs.

. Followed instructions given by the Data Entry Supervisor or appointee

so that team stays on Standard Operating Procedures (SOP's).

. Verified orders, calculated the amount to orders, and other repairs

needs.

. Finished document from the unfinished documents.

. Collected customer calls, put their order together, and reported

changes and answer the concerns come up from the production to the

supervisors on duty.

Production Lead, Wood Grain Mills work, Inc. Fruitland, ID 05/12/2006 -

09/23/2011

. Supervised and coordinated 16 production crews in the schedule,

production quantity, time off, and other disciplinary.

. Distributed materials to all departments from starting to finish.

. Planned and projected all meetings needed when needed.

Customer Care, WDS/Xerox Global, Inc. Boise, ID 09/11/2005 - 11/05/2007

. Assisted customer phone calls, email transactions, answer their

questions, and assist other troubleshooting.

. Give directions to customers to solve their other question to their

nearest Verizon stores such as discuss offers, eligibilities, account

options, and disbursements.

Program Case Assistant, Somali Bantu Community, Boise, ID 09/24/2003 -

10/17/2009

. Assisted with community resource connections, crisis intervention, and

implementation of community development and client service requests.

. Referred immigrants to legal services, public safety, job

opportunities, and social services in terms of community needs.

EDUCATION

. Public Safety and Emergency Management, Grand Canyon University,

Phoenix, AZ 07/2012 - Present

VOLUNTEER ACCOMPLISHMENTS

. Voluntary Assistant, Immigrant for New American Community, Boise, ID

2003 - 2014

. Assistant Immigrant in Leasing, Latah Village Apartment Boise, ID

2005 - 2013

. Community Health Awareness, Boise State University School of Nursing

Boise, ID 2004 - 2010

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