Sales Manager

JACK W. BAKER

Las Vegas, NV *****

www.linkedin.com/pub/jack-baker/2b/647/337/

Mobile: 732-***-**** ***********@*****.***

SALES AND OPERATIONS MANAGEMENT PROFESSIONAL

Advances Business Goals, Revenue Producing Activities and New Business Development

Results-driven professional with progressive management career in Mortgage Banking. Skilled at

developing and executing targeted business initiatives, driving customer growth, achieving sales and

operations objectives, and enhancing bottom-line profits. Effective communicator and team leader

building long-term relationships with internal and external customers by establishing high level of

confidence and trust. Visionary leader with keen understanding of business priorities.

CORE LEADERSHIP QUALIFICATIONS

Team Building / Leadership Multi-Unit Management

Staff Training and Development Project Management

Consultative Selling Strategies New Business Planning

Risk Management Market Penetration Strategies

PROFESSIONAL EXPERIENCE

CBNA – CITI, Las Vegas, NV 2012 – 2014

Asst. Vice President, Operations Manager, Consumer Lending Division

Managed Mortgage Processors and Underwriters, conducting business in southern California market.

Oversaw banking / realtor relationships.

Met company / federal standards and ensured salability, managing compliance and volume goals.

Closed average monthly pipeline of $100M, exceeding company revenue expectations.

AURORA BANK FSB, Jersey City, NJ 2011

Vice President, Consumer Lending Division

Developed retail mortgage division in northeast US, making company assets more salable.

Improved asset salability:

Setting-up and developing northeast market for Sales Originations in Direct Lending Division.

Recruiting, hiring, training and managing a competent, professional staff in all facets of direct

lending operations including software and operations platforms.

Exceeded schedule by 3 months, ramping up corporate profit expectation.

NORTHSTAR FAMILY OF COMPANIES, Honolulu, HI 2008 – 2010

Vice President, National Sales / Operations Manager

Assisted in taking local wholesale mortgage operation national and expand business lines.

Achieved national operations by:

Developed and implemented structure of Wholesale and Retail Mortgage Sales and Operations

Department.

Obtaining lender licensing in 9 States (Pre-NMLS).

JACK W. BAKER PAGE TWO

***********@*****.***

NORTHSTAR FAMILY OF COMPANIES (Continued)

Managing every facet of both Retail and Wholesale Production / Operations throughout US

mainland. Heavy emphasis on recruiting, training, compliance, team building and driving sales

and operations.

Assisting in approval of TPOs reviewing applications, and financials.

Developing, authoring and implementing Branch Partner program, facilitating multi-location

management.

ALLIANCE MORTGAGE BANK, Fort Lee, NJ 2006 – 2008

Inside Sales and Operations Manager

Managed team of 20 Mortgage Originators and 25 Call Center Employees. Oversaw Operations

processing and closing staff.

Increased branch revenue 30% within 6-months by developing inside Sales Platform.

Improved efficiency, establishing and implementing Sales Training and Compliance on branch level.

Assisted in the development and implementation of a 2-shift, outbound call center

FRANKLIN FIRST FINANCIAL, Morganville, NJ 2003 – 2006

Branch Manager 2003 – 2006

Loan Officer 2003

Originated Residential Mortgage Loans.

Improved operations, establishing and maintaining front-end sales operations of Mortgage Net

Branch.

PRIOR RELEVANT EXPERIENCE

CITY & SUBURBAN DELIVERY SYSTEMS, Edison, NJ

Tri-State Distribution Facility – Subsidiary of the NY Times

Floor Supervisor

Dispatcher

Driver

ASSOCIATIONS / PROFESSIONAL DEVELOPMENT

Compliance & Processing Certification, NSA Certification, Florida Advanced Mortgage

FHA Underwriting Course

Train the Trainer / October Store

Advanced Microsoft Excel

Advanced Business Budgeting

Prior Licensed Lender Individual and / or NMLS Licensed: NJ, PA, WA, OR, CA, CO, NV, AZ, HI

Current Federal Registration, NMLS – NMLS I.D. #151431

Prior Member, National Mortgage Bankers Association

EDUCATION

GED, NJ Dept. of Education, Middlesex County College

Frank H. Morrell HS, Irvington, NJ

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