Customer Service Sales

GAVIN R. DAVIES 905-***-****

** ******* **** *****, *********, Ontario

E-mail: acdf22@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Technically proficient in MS Office, Windows XP/7 and Networking Technologies (Network+ certified)

Broad understanding of Networking Protocols (TCP/IP, OSI Model, Routing & Switching)

Resourceful in conducting research for the completion of projects, reports and presentations.

Excellent problem resolution and analytical thinking skills developed through high school /college education, work

experience and volunteering. Highly competitive self -starter who is disciplined and goal-oriented.

Experience working with diverse individuals and managing multiple tasks in a highly organized manner.

French language skills developed through K-12 French Immersion Program.

WORK EXPERIENCE

Mar. 2011 – Present

Cable Solutions and Installation Services Structural Cabling/Network/PC Installation Expert

Installing network-based cabling in office environments and new construction areas.

Setting up small office computers and networking equipment (routers, switches, modems etc.)

Integrating time management skills to complete projects on or before set deadlines.

Dec. 2010 – Mar. 2011

Sykes Enterprise Outbound/Inbound Sales Consultant

Maintaining an excellent level of customer service on every call.

Meet and exceed company sales goals on a weekly basis.

Provide customers with accurate product and service information.

Loss Prevention Services Ltd. Security Officer Dec. 2009 - July 2010

Performed regularly scheduled uniformed security shifts at several retailers in the GTA.

Conducted plain clothes retail floor surveillance to apprehend and deter shoplifters at pharmacies, grocery retailers and

other customers.

Wendy’s Restaurants Customer Service Representative Aug. 2007 – Sep. 2009

Performed revenue based customer service transactions requiring payments.

Utilized customer service techniques and quality standards in a high-volume, fast-paced work environment.

Provided comprehensive and prompt information to a wide variety of customer -related issues.

Used empathy, tact and patience to deal effectively with adversarial clients who may be angry and/or frustrated.

Sep. 2007 – Feb. 2008

Forsey Signs and Design Co-op Student

Provided responsible administrative support services in carrying out day-to-day tasks.

Dealt with routine customer enquiries in a polite and courteous manner.

Utilized organization skills in providing typing, data entry and clerical services and performing tasks such as creating/filing

email, photocopying/faxing material as required, Proof reading and distributing mass mailings.

Performed various functions using relevant computer software programs such as Word, Excel and PowerPoint.

EDUCATION

General Arts and Sciences Certificate Fleming College, Peterborough, ON 2013

Ontario Secondary School Diploma (OSSD) Clarington Central S. S., Bowmanville, ON 2009

Fulfilled the academic requirements to obtain Grade 12 OSSD in the French Immersion Program

VOLUNTEER EXPERIENCE

Participated and helped organize service projects throughout the community.

Prepare, serve food at St. Vincent de Paul’s Soup Kitchen on a monthly basis.

Fund-raised and participated in the “30 Hour Famine” event three years in a row.

W orked as set up crew for several “CIBC Relay for Life” events in our community.

AWARDS AND ACHIEVEMENTS

CompTIA Network+ Certification (August 2013)

(Pending) Cisco Certified Network Associate (CCNA) Certificate

Zoom Festival, Film Achievement – Awarded Best Long Film Drama.

Nominated in the Top 25 for Toronto Student Film Festival.

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