Customer Service Sales

Gagandeep (Heena) Kaur

**** ** *** **, *******, AB T3C 0N4 – 519-***-**** – acd8km@r.postjobfree.com

Education

University of Windsor, Windsor, Ontario

Master of Arts in Economics, Percentage 87/100 Graduated April 2014

UNIVERSITY AT BUFFALO, STATE UNIVERSITY OF NEW YORK, BUFFALO, NEW YORK

Bachelor of Science in Business Administration, GPA 3.56/4.0 Graduated May 2011

Work Experience

Department of Economics, University of Windsor

Windsor, Ontario

Graduate Research Assistant September 2013 – April 2014

• Assisted Prof. Michael Charette with the course website, grading, and proctoring examinations.

• Supervised graduate students working on their research projects, maintained records on assignment completion, and

acted as a liaison between the graduate students and the faculty researcher.

Department of Economics, University of Windsor

Windsor, Ontario

Teaching Assistant September 2012 – May 2013

• Scheduled and maintain regular office hours throughout the week to meet with students.

• Tutored undergraduate students with research projects, data analysis, assessment, and development of reports.

Ingram Micro

Buffalo, New York

Market Development Specialist September 2011 – May 2012

• Served as a liaison between Ingram Micro and the assigned vendor to increase market share for both parties.

• Generated new leads and opportunities for the sales team, conducted sales huddles, table top events, out-call

campaigns, and floor days to promote product awareness throughout the company.

VOIP Supply

Buffalo, New York

Account Manager May 2011 – September 2011

• Established new accounts, monitored inbound and outbound calls, and processed VoIP product orders and after sale

service to clients.

• Managed relationships with clients in various fields, including: education, technology, and government.

• Increased company revenue by developing new and successful marketing materials, strategies, and presentations.

Express Employment Professionals

Buffalo, New York

Marketing Intern January 2011 – May 2011

• Assisted management staff with daily clientele management and delivered excellent customer service.

• Implemented different marketing strategies to make business more successful, consequently increasing

company sales.

Blake Academic Success Centre, University at Buffalo

Buffalo, New York

Student Manager September 2010 – May 2011

• Supervised 50 student assistants in three different residential education centers ensuring disciplined work environment

and customer service.

• Conducted training sessions through presentations and workshops to ensure departmental rules and procedures were

followed and implemented correctly.

Campus Living, University at Buffalo

Buffalo, New York

Resident Advisor August 2009 – May 2011

• Assisted professional staff with recruitment and selection of new hires, as well as facilitated with training

activities and orientation of new staff with office operational procedures.

• Served as a mentor, liaison, and policy enforcer on a 35 student floor.

• Planned and implemented developmental programs to build a community of 3500 residents.

Awards/Volunteer Work

• Leadership Service Educator, Centre for Student Leadership, University at Buffalo, January 2010 – December

2011

• Student Employee of the Year, University at Buffalo – January 2011

• Dean’s List, Academic Honor – University at Buffalo, January 2010 – May 2011

• Committee Member, UB Colleges Against Cancer, University at Buffalo, January 2009 – December 2010

• Mentor, School of Management, University at Buffalo, January 2011 – May 2011

Computer Skills

• Proficient in Microsoft Office Applications: Excel, Word, PowerPoint, and Outlook

• Database: working knowledge of – SAP, SAS, SPSS, Eviews, Matlab, Magellan and Impulse

• Certifications: Cisco Small Business Voice, Polycom Voice, Cisco Small Business Networking and Switching.

• Trainings: 3CX, Cisco, Polycom, Jabra, Aastra, Netgear.

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