Customer Service Human Resources

Carol Kratz

**** *******

Circle W. Drive / Indianapolis, IN 46236

Home Phone: 317-***-**** / Email: acd7kk@r.postjobfree.com

Professional Profile

Administrative/Office/Payroll/HR Support Professional with Supervisory

experience and strong knowledge of Payroll, Human Resources and general

office functions. Strong organizational skills and a problem solver, who

readily adapts to change and ability to look at challenges as

opportunities, can work independently or as a team member and consistently

exceeds expectations. Experience in managing multiple priorities and

meeting deadlines without compromising quality.

Summary of Qualifications

> Provide administrative and office support to

management/clients/customers.

> Create and assemble procedural manuals.

> Timely processing of commission/payroll checks to customers/employees.

> Balanced a minimum of 12 general ledger accounts routinely ; maintained

escrow book on customers commissions used to pay outstanding invoices.

> Process work orders and adding/changes on new customer information in

AS400 system.

> Collaborate with Human Resources and Accounting to identify, define and

solve payroll issues.

> Direct payment of bi-weekly, monthly and quarterly state and local tax

compliance as well as social security taxes.

> Conduct periodic audits on employee recordkeeping, reporting findings to

respective management and make recommendations and follow through to

resolution.

> Assisting customers/clients/employees in addressing their

concerns/issues.

> Perform Supervisory functions directing workflow activities of staff.

Core Competencies:

Initiative Employee/Customer Team Skills

Awareness

Confidentiality Communication Skills Flexibility

Supervisory Skills Listening Skills Computer literate

Understanding multi-state Organizational Skills Multi-tasking

taxes

Ability to follow Microsoft Skills Problem Solving

directions

Professional Experience

Calderon Brothers Vending

Indianapolis, IN

Administrative Assistant

2005-2008

Assigned to the Front Office to maintain customer account information and

produce monthly commission checks for approximately 1000 customers and to

support the 4 salesmen in the sales department. Set up new customer

accounts in the AS400 system. Produced customer letters related to

commission and price adjustments.

Performed a variety of other job related functions as directed by senior

management.

Carol Kratz, page 2

. Developed a procedural manual along with screen prints on the complete

accountability of this position.

. Instituted a procedure with an in-house programmer to establish codes to

be keyed in customer account records in the AS400 system for special

handling and printing of the approximately 1000 monthly commission

checks. This new procedure substantially reduced the possible errors in

presorting the printed checks and streamlined the complete process

resulting in increased productivity and cost savings.

. Improved notification of price increases to soda vendors. Set-up a

procedure, with in-house programmer, where soda price increases in the

AS400 system would be uploaded to an excel spreadsheet for emailing to

outside vendors. Weekly spreadsheets showing machine location, effective

date of new price increase and a column where the vendor keyed in the

date they changed the soda price and return the completed spreadsheet.

This insures that vendor prices match company prices; directly impacting

company profits.

Double Eleven Credit Union

Indianapolis, IN

Accounting Operations Officer

2000-

2004

Primary responsibility was to balanced daily STAR/MAC ATM transactions

. Initiated transaction adjustments/corrections to customer accounts to

accurately reflect balances

. Implemented a desk procedural manual allowing any staff member to perform

effectively in this assignment

. Back-up for processing ACH/Check transactions daily

American States INS Co (now known as Safeco INS Co)

Indianapolis, IN

Payroll Supervisor

1976-1999

I held two positions in Human Resource Department; Employee Records Staff

Member and Personnel Records Supervisor. As the Personnel Records

Supervisor, I supervised a staff of 4 to 5 before transferring to the

Payroll Department where I supervised a staff of 2. Once there, I directed

and managed payroll processing for approximately 3200 corporate wide

employees, along with the payments of bi-weekly, monthly, quarterly state

and local tax filings.

. Part of an implementation conversion team in which we converted from a

manual Personnel/Payroll recordkeeping to a combined Personnel/Payroll

automated computer system.

. Took classes to learn user-friendly computer language to write and

extract employee/payroll information for all levels of management for

company policy compliance and reviews.

Education and Professional Development

Warren Central High School, Indianapolis Indiana

Former Member of CUPPS (Personnel/Payroll User Group)

Certificate of Completion from Online Hillsdale College on Economics 101

Currently taking a online course from Hillsdale College on Constitution 101

Certificates

of Completion:

Basic Operator Training Program

in Word Processing

Management

Effectiveness

Supervisory

Effectiveness

Interpersonal

Management Skills

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