Manager Sales

Shannon Glee Kreps

*** ***** **. ************, **. 32211

Cell – 309-***-****

acd4ww@r.postjobfree.com

Objective

To obtain a position where my management and customer relations experience can be fully utilized to improve

customer satisfaction and enhance the company brand name.

I offer versatile office management skills and proficiency in Microsoft Office programs. I am also a strong planner

and problem solver who readily adapts to change and exceeds expectations.

Skills

Office Skills: *Office Management *Records Management *Database Administration

*Database Administration *Calendaring *Fund raising Chair *Travel Coordination

*Front-Desk Reception/Management

Computer Skills: *MS Word *MS Excel *MS PowerPoint *MS Outlook *Windows

Hotel Operating Systems: *Opera *Hilton *SLS

Employment History

Wickedly Whimsical Weddings & More Owner 04/2009 – present

Jacksonville, FL.

● Meeting with clients to gain insight on needs and wants in their upcoming nuptials.

● Writing unique wedding vows, then acting as Officiant and performing the ceremony.

● Crafting and selling up cycled comic book flowers used in bouquets and boutonnieres.

●

Picture Me Portrait Studios Manager 10/2011 – 3/2013

Macomb, IL.

● Responsible for daily set up of studio, weekly inventory, and monthly sales goals.

● Successfully complete all jobs by time requested.

● Interviewing and training of new employees.

Holiday Inn Express – Guest Services Manager 6/2010 – 10/2011

Galesburg, IL

● Handled multifaceted managerial tasks (e.g., data entry, filing and billing) as the assistant to the General Manager.

● Coordinated travel arrangements, maintained database and ensured the delivery of premium service to all guests.

● Quickly became a trusted assistant known for creativity, flexibility and high quality work.

● Helped coordinate dozens of recruitment events that contributed to consistently high enrollment levels into

Priority Club.

● Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response

to information requests screened and transferred calls and prepared all orders for hotel supplies.

● Communicated effectively with multiple departments to plan monthly staff and safety meetings. This established

strong relationships and helped to gain support of the staff and effectively achieve results.

Hampton Inn – Auditor 4/2009 – 5/2010

Macomb, IL

● Took reservations, checked in guests.

● Ran nightly audit, submitted all reports to corporate office.

● Delivered bills and newspapers to guest’s rooms.

● Daily set up of breakfast bar.

● Recognized as Employee of the Month.

Holiday Inn – Human Resources Coordinator 10/2002 – 4/2005

Moline, IL

● Conducted all interviewing and hiring of hotel staff.

● Coordinated “Employee of the Month” celebration.

● Assisted in all employee disciplinary actions.

I.P.I. – Seasonal Location Manager 3/2003 – 4/2005

Moline, IL

● Conducted all interviewing and hiring for seasonal photo kiosk.

● Communicated with corporate office to meet then beat projected sales goals.

● Developed new ideas to both help cut payroll costs and to bring in more clients.

Ameritech – Account Specialist 8/1995 – 10/2000

Rock Island, IL

● Took incoming calls from both current and prospective clients.

● Investigated fraudulent accounts.

● Helped in the training of S.T.A.R. classes that all new employees had to pass.

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