GM - Customer Service With 10 Years Experience In Automobile Dealershi
Resume:
RESUME
MADAN KAUSHAL
VILL.HAR P.O. BUMBLOO
TEH. BARSAR DISTT. HAMIRPUR (H.P)
Contact No:- +919*********(P), +919*********(O)
Contact by email: acd4bx@r.postjobfree.com
Date of Birth: 18th March 1981
MY STRENGTHS: Willingness to learn, energetic, enthusiastic, creative, self-motivated and team
oriented with an ability to work on fast paced corporate projects.
OBJECTIVE: To work in challenging atmosphere that provides ample opportunities for learning and
growth that offers me an opportunity to be part of a rewarding experience at all levels.
Total Years of Experience: 10 years
Current Location: KANGRA (H.P)
Passport Status-: Ready
EDUCATIONAL QUALIFICATION:
10+2 FROM H.P. BOARD
TECHNICAL QUALIFICATION:
Three years Diploma in Automobile Engineering from Government Polytechnic College Sundernagar,
Distt.Mandi,Himachal Pradesh.
EXPERIENCE
1.GENERAL MANAGER- CUSTOMER SERVICE
Presently working with M/S Silvermoon Toyota kangra (H.P) since October-2012.
Company Profile: An Authorized Dealer Toyota Kirloskar Motor Pvt.Ltd.
Job Responsibilities
To monitor all service operations like General Service, Body & Paint, Warranty Claims, Dealing
with Insurance Companies, Service Parts Operations, Customer Relations Departments, Vas and
all Service Marketing Operations etc.
Training With Toyota Kirloskar Motor Pvt.Ltd.
a)GM-Customer Service Orientation – At NMEC Bangalore.
Reporting: Direct reporting to M.D & TKM
2.SERVICE MANAGER
Worked With M/S Autopace Network Pvt.ltd. from June.2011 to OCTOBER. 2012
Company Profile: An authorized Dealer Maruti Suzuki India Ltd.
Job Responsibilities
To Manage whole the Workshop by achieving labour targets with customers satisfaction.
Handling Warranty Claims.
Handling Spare Parts Department.
Reporting to Higher Management And Company.
To Review the Customer Complaints & Resolve Them In Minimum Time
TRAININGS WITH MARUTI
a).Works Managers Course- At MUL GURGAON.
3. SERVICE MANAGER
Worked With M/S Satluj Motors Hamirpur (H.P) From April 2010 To June 2011
Company Profile:(An Authorized Dealer Tata Passenger Cars).
Job Responsibilities
To Manage whole the Workshop by achieving labour targets with customers satisfaction.
To Review The Customer Complaints & Resolve Them In Minimum Time
Handling Warranty Department..
Handling Repair Estimates of Accidental Vehicles.
Handling Insurance Claims and Surveyors
TRAININGS WITH TATA MOTORS
a).PRODUCT INTERODUCTION (MUV,S) Works Managers - At Tata Motors Training Center PUNE.
4. ASSISTANT SERVICE MANAGER
Worked with M/S Bhagat Ford Chandigarh from Dec.2008 to March 2010.
Company Profile: An authorized Dealer Ford India Ltd.
Job Responsibilities
To manage whole the workshop and to achieve labour targets with customer satisfaction.
To Review customer complaints &Resolve them in minimum time
To Monitor Warranty Department.
To Monitor Spare Parts Department.
5. SERVICE ADVISOR/EVALUATOR
Worked with M/S Competent Automobiles Co.Ltd.Hamirpur (H.P). From July.2004 to Dec.2008
Company Profile: An authorized Dealer Maruti Suzuki India Ltd.
Job Responsibilities
a) Achieving labour Targets With Total Customer Satisfaction
b) To Review The Customer Complaints & Resolve Them In Minimum Time
c) All technical and service reporting to the Management and Technical support to customers
d) To Analyze Daily Reporting & Further Report to Management with countermeasures.
f) Evaluation of used cars
g) Pricing of used cars
h) Buying & Selling Of used cars.
i) Handling Warrant Claims
TRAININGS WITH MARUTI
a) Service Advisor
b) Advance training
c) Basic Training
PERSONAL DETAILS:
Name Madan Kaushal
Father's Name Sh. Prakash Chand
Mother's Name Smt. Kanta Devi
Address Vill. Har, P.O Bumbloo, Tehsil Barsar,
Distt. Hamirpur, Pin. 177119,
Marital Status Married
Languages Known Hindi & English
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