Customer Service Security
Resume:
Deon Williams
Tampa, FL 33612
acd1ft@r.postjobfree.com
SUMMARY:
* ***** ** ********** ** Customer Service
“D” Security License
Ability to stand and walk for long period of time
Mapping and navigation skills
Strong Knowledge of customer Service skills, verbal, face to face and written
Driving cargo van, company vehicle, maintaining equipment
Utililize reporting system
Knowledge in shipping
Ability to lift up to 50lbs
TECHNICAL:
Customer Service, patrol premises on foot and motor vehicle, filing, data entry, mapping and driving
navigation, Maintain reports, Make sure client property is maintained, communicate with proper
authority,
shipping, lifting up to 50lbs, Multi-Tasked
EXPERIENCE:
Universal Protection Services, Tampa, FL 01/2014 –
Present
Security Officer
• Foot patrol of interior and exterior areas of assigned locations
• Observe and report suspicious activities and persons
• Write detailed reports and maintain daily activity reports
• Enforce rules, regulations, policies, procedures, and respond to emergency situations
requiring security assistance
Mortgage Investors Corporation, Tampa, FL 07/2012 – 06/2013 –
Layoff
Assistant Loan Officer
• Consulted with customers through making outbound calls.
• Assisted customers in providing all options available to helping to lower their interest rates.
Provided excellent customer service and given customers knowledge of methods of saving
money on mortgage each month.
• Reviewed customer accounts.
• Entered documentation of calls into appropriate systems. Determined all documentation
received and reviewed.
-2- Deon Williams
Asset Acceptance Tampa, FL 11/2009 – 10/2010
Collection Representative - Temporary Assignment
• Made outbound calls to customers.
• Resolve delinquent accounts of more than 30 days old.
• Assisted customers in making payment arrangements to bring accounts current.
• Utilize problem solving, communication and listening skills to make wise decision
• Documented each call into the appropriate systems
IC Systems, Tampa, FL 11/2007 – 07/2008
Collection Representative – Temporary Assignment
• Assisted customers in resolving delinquent accounts.
• Helped customers to set up arrangements in bringing account status to current
•
Bright House Networks 01/2006 – 05/2007
Cable Installer
• Installed Cable, High Speed Internet and digital phone service into customer homes.
• Assisted customers with knowledge of proper usage of each equipment
• Collected payments when required
UNITED STATES NAVY, Norfolk, VA 08/2000 –
03/2005
Quarter Master
Handled inbound calls routing to the appropriate offices
Successfully recorded and filed all navigational planning and information
Efficiently assisted fellow yeomen with payment and shipping orders
Contact this candidate